Hotel Hilton Garden Inn di Palo Alto

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Truly one of the best staycations we’ve ever had! Had a two-night stay for my son’s 6th birthday. Friendly and very attentive staff. Check-in experience was smooth and easy, and the first few employees we spoke to greeted our son a happy birthday. We booked a 2-queen bedroom, which was located on the first floor with a pool view. Walked in to the biggest surprise for my son, who received a sweet treat, birthday card, and decor in our room! His reaction was absolutely priceless. He had shared that the Westin Palo Alto was by far his favorite hotel after that. The beds were like clouds. Room and bathroom was clean. The birthday celebrant requested room service for dinner, so we ordered dinner twice through the online Bonvoy app. The employee who delivered our food on both nights was very friendly. He asked us if we were enjoying our stay, if we needed anything, and if our son enjoyed his birthday surprise! It’s like the whole staff knew about it, which made it quite special. Hotel food was delicious and portions were generous! They also offer a nightly turn down service with bedtime treats located in the lobby. Location is great as it’s walking distance from Town & Country Village, filled with shops and restaurants. I have nothing negative to say about this property. A huge shout out to Leslie and the amazing staff at Westin Palo Alto. Truly a great team. Per their hand-written message on our son’s birthday card, their goal was to make our special trip as memorable as possible. They did just that and more. Fantastic property. We’ll be back!

Due to the fact that we are building a house it’s my fifth trips to PA and this time with all my family members. The rooms are impeccably clean and staff are very resourceful and attentive! It is conveniently located at the heart of Palo Alto where restaurants and shops are just round the corner. I would definitely recommend to friends and come back again for holiday!

though it's a 2-star motel, still had a decent stay there. it's got everything you'd need, just wish the water pressure could be a bit higher with the shower head

Stayed here after landing at SF airport. I knew by the price I paid and the photos online what I would get. Yes it’s old but very clean. Breakfast was fine. More than enough to eat. Stayed here again on the night before going home. It’s 20 mins away from the airport. Close to Stanford University and Silicon Valley sites. I enjoyed my time here. Staff were super friendly. If you want the Ritz then be willing to pay 6 times the cost of a room here. For one night it was perfect Couldn’t here traffic noise when in room.

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.

Excellent environment and service is good with a little market in front of check in lobby very convenient Strongly recommend with the room I stayed 224 with excellent quite and nice view and privacy

房間的花灑是我們這次出行最好的，讓我們全家都洗了個很舒服的澡。後門可以開，貌似有個小院子，不過是和隔壁幾間房共通的。如果住上個三四天倒也是不錯的體驗。停車比較方便，車位還是夠的，早餐也吃的可以，常規的配置。reception的都是東南亞小姑娘，很nice。

I just wanted an inexpensive motel for an unplanned overnight stay. The Oak Motel fit the bill. Everything worked but one bedside lamp. The room was clean. The bed was comfortable, and the shower had good hot water. Coffee maker, but no coffee provided. I was up and away early, so did not have breakfast.