Hotel berhampiran Charleston Shopping Center, Palo Alto

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.

住了一週，房間非常寬敞，衞生打掃很及時，整體服務很好。地理位置在舊金山核心，山坡上，周圍沒有homeless人羣，有自己的大門庭院，比較安全。距離唐人街也近，吃中餐方便。

I can not say enough amazing things about the Stanford Park Hotel. We used this hotel for our wedding room block and they went above and beyond what was required of them. My guests felt extremely welcomed, the hotel is absolutely stunning and the staff is excellent. This is not a 4 star hotel in my opinion I would rate this as a 5 star hotel. Our guests could not stop raving about the Standford Park Hotel!

房間非常不隔音，隔壁説話聲非常清晰，能聽到隔壁打呼嚕，房間較小，乾淨，早餐很簡單，停車免費，房間價格偏高

It is very new and clean. Hertz has an office nearby so it is convient for car rental. Car charging is avialable in the basement parking. The breakfirst is good.

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

酒店才開所以硬件很新，價格也算便宜，酒店有個小的洗衣房，房間配有沙發床，四人入住完全沒問題，隔音效果很好，早餐雖然不能和國內比，但在這次出行裏算是不錯的了。還有就是房間內沒有瓶裝水，衹能去一樓餐廳和健身房裡取水。停車過夜10刀，很便宜了，建議停在酒店。總體很滿意

Thin wall but still nice hotel and kind sfaff also have charge for my tesla

Free parking , 2 hr early check in without paying extra fee. Rooms were clean , very comfortable beds. Union landing close by ,many restaurants can find any type of foods, shopping center just in case .