KehrenEade
6 November 2023
Our company ‘Pillow Menu Tours’ had a client wanting us to investigate ‘WelcomHeritage Panjim Inn’ for a possible future tour through Goa and the South of India in 2024. We booked for a two night stay in this somewhat expensive hotel (close to AUD 200 per night per room inc tax and breakfast). The entire experience was difficult and tiresome and completely without service. The hotel is heritage, of Portuguese style, wonderful architecture. If you want anything at all beyond ‘architecture’, this certainly isn’t the hotel for you. A one night summary (we couldn’t stay the second night, everything was so appalling.) 1. We had booked a double room, not available on arrival even though we had confirmed whilst we were en route to the hotel. Another option (still twin room) was offered, in another less salubrious building. This selection of another room was a wasted 1/2 hour. 2. Settled in room, WiFi so slow, took so much time to fix and then, within 1/4 hour, slow again and couldn’t load apps. 3. Reception could not help with tourist activities even though they are an ITC brand, and should know. No travel desk and even less knowledge from staff. 4. Hardest mattresses ever experienced, couldn’t sleep well. 5. Hot water not working in the morning, repair person said it would work in 5 minutes, we said come to breakfast and advise when working as we were hungry, it took 1/2 hour. Not able to shower, hot water STILL not working. 6. Most Depressing breakfast we have ever seen. No brown bread, couldn’t eat anything as food was old and dry, so little food, windows open letting flies and dust in, layers of dust over everything. 7. Asked to speak with the General Manager, Mr Oswald Noronha said we wanted to leave simply because we did not get the service we had paid for. Wanted to get out. Osborne_Pimenta of Mumbai who stayed in Jan ‘23 got his/her review right. In part it was said ‘Horrible NOT Heritage Place , NO VALUE for Money , Over Hyped by Rating Sites. Absolutely Horrible and Not Worth the Price , it's supposed to be a Heritage Hotel it's a Guest House. Service at the Room also is slack at Breakfast which even at around 8:45 am the Live Counter is Not Ready and the Breakfast Menu set up is as good as Nothing people end up eating just Bread and Butter. Breakfast area is Very Dusty and Unhygenic and Not Maintained , This I would also say being a ITC managed Guest House / Heritage Inn Bad on their reputation as I have stayed at some of their Heritage propertys around India. ITC you need to watch this Property as an Indian I was offended with the Service and Hospitality imagine when Foreigners are refused Food or basic help when they need it , it spoils the Image of our Country . Money is Not Everything Appreciated , Then what's the Point of this property being a Heritage site with just Granfathers Pottery ? And Antique Furniture ? NOT RECOMMENDED ! Osborne_Pimenta had same/similar experiences as us. I am foreigner and my business partner is Indian.
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