Nothing Is More Important Than Excellent Service The location of this hotel is perfect! Because it is in the same area as Panakkukang Mall, that doesn't mean it's more comfortable. Hotel guests will wait more than 10 minutes just for the lift, and there are four, but only two are operating; one is for hotel staff only. So if you're planning to go out to eat or take a walk at the hotel, prepare yourself in advance: the lift will likely be complete, and you could wait for two rounds, which is very uncomfortable, especially if you are with parents and children. I was handled by a very stingy receptionist who said, ”I'm sorry” for any lack of information that was not provided regarding the complimentary lunch provided. I called twice before arriving at the hotel and asked when lunch would be served. They only said it would be from 12 to 5 pm, and there was never any information that the buffet would close at three the rest takeaway to the room. Misinformation makes consumers like being framed. The receptionist just said: it should have been conveyed; I said yes, I understand that it should be the responsibility of the hotel team, not me. Then he said that it was the general rule here. I was in shock; how could he possibly say that to me. You can't force hotel guests to understand the internal regulations while I was staying at this hotel for the first time. It didn't stop there; this receptionist, I asked the bellboy for help, but he didn't even ask where I put my stuff, and a moment later, he was serving guests behind me without closing my service and check-in process properly. He never even smiled at me throughout the service, which is taught in all tourism schools worldwide and is fundamental in the hotel business: everyone knows about it. I stayed with my nephew, and I asked for extra soap the next day. Unfortunately, the hotel will not add bath soap that they already provide in a small bottle that is only enough for one adult bath. I don't expect to stay with adequate toiletries or big soap bottles, I mean, because I think it's still a reasonable thing to ask for in other hotels wherever you survive, even in 1 or 2-star hotels. Don't expect you to get peace and comfort at dinner and breakfast because it's very crowded. Regardless of the hotel being fully booked, that is the task of hotel management; they should be able to manage the breakfast process by providing a little strategy regarding meal times or queues in restaurants because, as far as I know Makassar is still in the setting of level 2 restrictions during the pandemic, and that doesn't apply at this hotel at breakfast. This hotel has lovely photo spots and is good to visit. Unfortunately, all are given a prohibition line. I can't understand why we have to stay in a place with a good design, but you can't enjoy things for a while to take pictures and enjoy its beauty. All were given a prohibition line as had happened in the vicinity of that location. However, there are two things t
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