Hotel berhampiran Multiplaza Panamá, Panama City

I was in Panama City, Panama for Memorial Day Weekend 2023. For breakfast I dined at the La Brasserie restaurant every morning. My waitress, Oreida Roman, made me feel welcome every time. She was always friendly, smiled beautifully, and made sure that the restaurant met my expectations. If I come back to Panama in the near future I will be staying at the Marriott Sortis Hotel and will be dining at La Brasserie. Thank you Oreida and keep being the outstanding waitress that you are.

Terrible experience. 4 engineering visits, 2 room move offered in a space of 2 hours. 1st engineering visit. Upon checking into our room, we discovered that the shower wasn’t functioning properly due to low water pressure. When we tried to contact the front desk to address the issue, the phone didn’t work, so therefore had to go down from the 17th floor to report it in person. 2nd, 3rd and 4th engineering visit. The front desk suggested moving us to a different room, and we agreed. However, in the new room, the overhead shower wasn’t working either, so the engineering team had to come and adress the issue. After they left, we attempted to shower, only to find there was no hot water. They returned to resolve the issue, but after my partner showered, the shower stopped working again. The engineering team had to come back a fourth time, and though they eventually got it working, we were told that we could either use the hot shower or the sink, but not both simultaneously, as using the sink would cause the hot water to fail. Consequently, we couldn’t shower in the morning. We were offered another room, but I refused, see below as to why. Technical issues can happen in any hotel, but my primary concern was how the situation was handled. After offering us a third room, I expected the hotel staff to personally check everything before suggesting another move. However, the front desk was quick to suggest another room without providing a clear answer when I asked what would happen if the issues persisted. The response was simply, ”This is the only option I can give you” (I wish the phone call had been recorded). The front desk team needs additional training on five-star service and better communication with guests, as the way I was treated fell far below expectations. If a third room move is necessary, staff should ensure the room is thoroughly checked beforehand. There was no follow-up from the front desk after checkout, nor was any compensation, recovery or apologies offered. This is not the level of service one would expect from a five-star hotel in cities like London or New York. I truly wish the call had been recorded so this could be used as training purposes on how to not deal with situations as such. Please note that we are not difficult guest and we are fully understand the issues within hotel facilities that may arrise from time to time and often beyond control of team members on duty. But it is the responsibility of the managers on duty to ensure that guest are looked after and treated accordingly. Something that I felt was missing.

Panama House was exactly what I was looking for during my 24hr layover in Panama City. I rented a single private room, though dorm rooms and larger private rooms were available. The very kind woman (I’m terrible with names, or else I would name her) who operates the B&B with her family was extremely helpful to me as I was not well prepared in planning or preparation for my layover. My flight arrived late in the evening and customs took forever, but I called and the woman confirmed I could arrive anytime and assured my check-in would not be troublesome. Luggage lockers were not available in Terminal 2 of PTY, but Panama House very kindly allowed me to leave my bags safely in the B&B while I went out and traveled. I also needed help decided what to do in my short time, and i was on a budget, so the woman at Panama House made recommendations on affordable sightseeing and the best means to get there. Check-out is at noon which was great because I went and hiked in the Metropolitan Natural Park and ate lunch before I had to Uber back to check out. The location of the B&B is great because it is not in the super highfalutin part of town where traffic is a mess, and it centrally located where an uber could get to all the major sights in the same amount of time (Metropolitan Park, Old Panama, Casco Viejo, etc).I wish my layover and time in Panama was longer so I could explore more of the city and experience the great amenities of Panama House including the game room, exercise equipment, outdoor lounge area (cover and uncovered), BIRDS, etc.

The hotel was okay. The cleaning staff were very friendly, the front desk staff were pretty hit or miss, and some seemed disinterested. The room was small but comfortable and the price is good, but there are honestly better hotels for similiar prices. Location is great, but several of the hotels previously mentioned are around the same area. Overall my stay was good, but would never be my first choice.

I stayed in Novotels everywhere in the world, but this one is most simple i saw before. It’s ok for night stay, because clean, quiet and comfortable. Only one thing very surprised me - for meeting guest in room they ask 65$ (I pay for room 50$). All Novotels in the world allow to have guests, this not.

Un pb à l'arrivée, manque de sens commercial à la réception. Il y a une piscine mais presque personne dedans car très souvent à l'ombre. Petit déj cheap. La chambre avait des pb de lumières et la clim qui soufflait sur les têtes de lits. Enfin le samedi soir il y a régulièrement une soirée musicale, là c'était soirée techno jusqu'à 3h du matin et ça s'entend partout dans l'hôtel, même quand on a une chambre de l'autre côté de la fiesta.... Il y a sûrement de meilleurs rapports qualité prix dans ce secteur. Le quartier change du Casco Viejo et permet de voir la vie des panaméens.

This was the 2nd time I’ve been in this hotel. It is NEVER a DISAPPOINTMENT!!!!! Best Western is in the middle of the city called El Cangrejo. I LOVE IT!!!!!!!!!!🥰. Around the corner is my favorite restaurant EL TRAPICHE and I go there for breakfast, lunch, and dinner. The service is AWESOME!!!!! Around the hotel, there are markets, bakery shop, restaurants, bars, and close to the train and bus station. I had wonderful service and the front desk clerks are AWESOME!!!!!!! I give BEST WESTERN PANAMÁ ZEN HOTEL 10+++++++++++++++

Beautiful lobby, very good mattress, king size. Room and hallway a little dated but overall very clean and pleasant. Breakfast could have better options such as whole wheat bread, fresh croissant. Reception held our bags for us more than once, great service attitude.

This hotel has everything you need and it's in a great location. Metro Station (El Carmen Subway station) is in walking distance. There's also a Rey grocery store, Saks shopping, and fantastic restaurants, Martin Fierro, and El Trapiche on via Argentina, to name a few. The hotel staff goes above and beyond to make sure I had a comfortable stay. Este hotel tiene todo lo que necesitas y está en una excelente ubicación. La estación de metro, la estación de metro El Carmen, está a poca distancia. El supermercado Rey, las tiendas Saks, Martín Fierro y El Trapiche en la vía Argentina están a poca distancia a pie. El personal del hotel hace todo lo posible para asegur**** de que tenga una estancia cómoda.

I had a very mixed experience here. When I first got there I got moved to 4 different rooms because in each room something else was broken or falling apart. It almost became comical at a certain point. It seems like they just don't want to take the time to fix the issues in the rooms. The room was nice and spacious and the bed was very comfortable. It wasn't a terrible experience, and the price was good, but this would never be my first choice.