Hotel berhampiran Wailing Shop, Panama City

The property has a great ocean view - at the bar and in the room. Staff are warm, friendly and helpful. Recognize Hilton Diamond members and provided great benefits. Great ocean view in the public areas and the room. We had a very good experience and think it provides excellent value. We are considering to spend a month there in the winter!!!!

The most outstanding part of our experience at this hotel was the customer service. I believe that it is not the absence of problems that make an establishment great, rather the ability to address them in a professional manner that is impressive. We had a number of issues. First, we were assigned to the wrong room but that was changed within minutes. The lamp didn't work and that was fixed quickly. There was a musty smell in our room from the high humidity but that was addressed by giving us a dehumidifier. The toilet stopped working and that was fixed within minutes. Every single employee was courteous, kind and helpful. The atmosphere was very positive. The breakfast buffet was amazing. Our room was cleaned every day and we had a great relationship with the housekeeper. The only thing that was worrisome was that the phone in our room did not work and they were not able to have it repaired during our stay but I believe this was out of the control of the hotel. The bed was the most comfortable I have ever experienced in a hotel. I am a terrible sleeper when I travel and I slept well every night. Our experience may have been unusual with some of the problems. I would only recommend that a room is checked thoroughly to make sure everything is working well before guests check in. However, this did not negatively impact our stay. We absolutely loved this hotel. The people make it great! The only thing I didn't like was the terrible odour from garbage I think, that was a deterrent for us to be outside at the pool. We rented an apartment style suite. There is a grocery store a short walk away and the hotel has a laundry room at no charge.

Excelente hotel para viaje de negocios, paseo o estadía de paso, sirve para todo. Cuenta con un área de piscina cómoda y con excelente vista de toda la ciudad. La habitación estaba limpia, el restaurante bastante ameno y la comida estaba buena, no hay una variedad enorme de comida, pero realmente tiene lo necesario

Estuvimos una sola noche, no tuvimos tiempo de conocer la pileta. La comida estuvo bien y el desayuno todo lo que tiene que tener. De la ubicación no puedo decir mucho porque no conozco Panamá pero no estaba demasiado lejos del aeropuerto

Had a one night stay recently. For the price, the location wasn't bad at all. It's safe with many restaurants nearby in walking distance. Not too far from the attraction especially Uber is inexpensive in Panama. The staff was excellent. Friendly and attentive. The bed was very comfortable. TV had a good variety. Most hardware in the room is new. Room was quiet. I had a good night rest. Now on to the not so great part - the hotel was fairly new. and the construction is really quite shoddy by US standards. 1. it's a 9 story building but they didn't appear to have built an internal water circuit. so when you turn the shower water on, find something to do - brush your teeth, etc. it'll take a good at least 5 minutes for the water to warm up. once it's warm, the shower was comfortable, but while I was waiting, I debated if I should get dressed and/or call the front desk. 2. the shower doesn't drain well because the marble floor was built too flat. so if you shower for more than 5 minutes, it floods half the main bathroom. there is another draining hole at the corner of the main bathroom but again, the surface was too flat to drain. 3. the shower head does not stay on the handle - completely due to bad workmanship and not allowing enough space. 4. the lobby restroom foam ceiling panel fell on my head as i opened the door. (no one was injured). so for one night it was fine. but i'm not sure if i would want to stay there for multiple nights or with a family. it's a shame because it's a fairly new hotel.

Service: The customer service was very good! All the individuals were very warm and courteous, especially the staff at the kitchen in the mornings. Breakfast : The breakfast was very good. There were many items to choose from. They also tried to switch up the different food items/options daily. Location: The hotel is a little distant from the Tocumen airport, maybe about 20-30 minutes drive. The hotel is right beside a KFC. There are a few restaurants and a bar nearby as well. Taxis are easy to get at the hotel. Depending on your destination, fare is from 5USD up. Casco Viejo is about 15 minutes away. Amenities: I didn’t really love the amenities. They were no toothbrush/toothpaste provided and other common things that I expected as it relates to amenities. Birthday: It was my spouse’s birthday and we went out and came back and saw that the hotel left a delicious slice of cake, fruits and a letter on our table for my spouse. THANK YOU!!!!😊😊😊😊😊 The hotel was clean. The lobby area is great for photos. The check in process was smooth. The pool has a bar and restaurant with reasonable prices! We enjoyed our stay 😊😊😊

Location was perfect, front desk was exceptionally fast and friendly for checking in, checking out and helping me with with printing, transportation service from the PTY airport and back was fast, secure and comfortable, the servers at the restaurants were very attentive, and I was extremely grateful how the front desk personnel called me and arrange to get to me what I left behind in my room. They took really good care of me!!

Шикарный вид из окна,прекрасный завтрак

the most disgusting place i have ever been. we left an hour after checking in. room was filthy with ripped torn carpet which was stained furniture was filthy room was gross went to the pool and it smelled like a sewer front desk not super friendly lobby and entry make the place look sleek and inviting until u get to the room floors which are dark just awful

I stayed in Novotels everywhere in the world, but this one is most simple i saw before. It’s ok for night stay, because clean, quiet and comfortable. Only one thing very surprised me - for meeting guest in room they ask 65$ (I pay for room 50$). All Novotels in the world allow to have guests, this not.