Hotel berhampiran Franciscan Renewal Center, Paradise Valley

This place is absolutely beautiful and super relaxing! This place had a modern touch and I loved the glass shower. Even the views of the mountains were awesome to view while just sitting by the pool. Staff was very, very kind and helpful. Would highly recommend this place and would definitely be coming back again!

I just want everyone to know that they shouldn’t leave a tip for the cleaning people or the bellman since it’s automatically added to your bill. I was surprised to see it on the bill, but they said that I signed up for it. I didn’t. Really other than that, it was a great place and I’d recommend it. We were there for a destination wedding and it was very close to El Chorro where the ceremony was.

Legit good spot. Whole place is a little dated, but that didn’t stop it from being a good choice. Bar was good Front desk was excellent Bathrooms were A level tennis, pickle, gym all good Parking A+ Place is huge, and good value. Happy with my choice. Everyone should opt for villa.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

First of all service was amazing. The staff is so attentive and nice! The hotel room that I was given was clean and had a nice view. Shoutout to Kalyn G and Virginia V for being so kind during my stay! I got to the hotel a bit early so Kalyn checked in my bags for my early while I roamed around the city. She told me about a shuttle bus they offer which takes you around a 5 mile radius. This was a great perk!

Absolutely LOVED this hotel! I was greeted by a very sweet and helpful young g lady (it was the afternoon of Aug 28th and didn’t catch her name! ). We the. Went to our simple and comfortable room! The bed was to die for! We took a swim in the pool and was shocked how cool it was! It was 104 outside and I was afraid the water would be too warm, but it was wonderful!! Wish we could have stayed longer than one night, but our travel plans didn’t accommodate it. This is definitely a must stay if you are in the area!!!