Ulasan Suites & Hôtel Helzear Etoile

Semuanya rosak dan kakitangan tidak mengakuinya!

It is located in a great location, just 10 minutes from the Champs Elysees. A small boutique hotel with a clean and decent room. I would definitely stay here again if I were to visit Paris again.

good service, very nice reception staff! I will recommend this to my friends

酒店房間很小，不太符合4星的標準。 酒店位置還可以，但是在巴黎玩過後，其實最好的位置是在巴黎歌劇院附近。 在酒店丟了一個耳機，打前台電話去找，打了三個電話才接通，前台找後需要再打電話詢問，最後沒有找到。 但是確定是丟在了房間。衹能倒黴！

前台人少，房間小，房間窗户太美了，非常法式，位置就在香街隔壁，中心又方便，尤其適合購物黨

酒店位置好，去那兒都方便，忘帶電源轉換插頭，前台工作人員提供並奉送，解決接下來行程的後顧之憂，房間除了小點外還能接受

Chambre en Rez de chaussée : Nous entendons l’eau des canalisations des eaux usée. Chambre propre et pas très loin des champs.

又貴又不好，就是一個破爛的賓館！巨小巨小！而且要上一個大破！每天爬都要累死！

房間比較久，但是歐洲風格，還算好，小廚房，配料應有盡有

Sympathique

I stayed at the Suites & Hotel Helzear Etoile with my family. The location is amazing, rooms were cosy and well decorated with full amenities. Considering the area and the prices in Paris, this is good value for money. The staff were very kind, always happy to help. I fully recommend this hotel. Prices at the website were lower than at booking.

Avoid Avoid Avoid Avoid Avoid !!!! Not worth the money I paid. Really small room like box room.Even the bathroom is bigger than bedroom. Not suitable for family. Tv’s not working. Bad service. It’s not even 2 star hotel. Really disappointed ☹️

June 2022... Had to cancel my reservation due to having pneumonia and COVID, which I told them. Gave a couple of days notice and they refused to help me. I thought it was fair to charge me for just one night, but they charged for all three. They could not have cared less! Worst experience of my life was compounded by this hotel. They were recommended to me, but I will always tell people - stay away from this place, it is run by jerks!

This was the worst hotel experience of my life! Do not stay here. I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the ******* website. Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the ******* website were misleading but said there was nothing they could do and that I had to contact *******. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted ******* for them to tell me that it was up to the hotel to refund me, not *******. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room. The staff was not helpful and quite rude when trying to sort through this issue as was the ******* representative. I have since escalated this issue to ******* mgmt. and hoping to get some sort of response and refund. PROCEED WITH CAUTION!!