Hotel berhampiran Villepinte Train Station, Paris

Review: Our recent stay at Hotel Novotel Aulnay in Paris was far from satisfactory. First and foremost, the hotel’s location is on the outskirts of the city which made it extremely challenging to access the main Parisian attractions. The commute wasted a lot of our valuable time and energy, dampening our overall experience in Paris. Breakfast was another disappointment. Not only was the quality below average, but the variety was also very limited. This added to our dissatisfaction, considering what we paid for our stay. The service was equally disheartening. The receptionists were often seen engaged on their phones rather than assisting guests, resulting in a lackluster and inattentive experience. The rooms were another major letdown. They were small and noisy, making it difficult to relax or get a good night's sleep. The use of paper cups, despite the exorbitant cost of the stay, felt particularly cheap and unfitting for a hotel of this supposed caliber. One of the most frustrating aspects was the lift. Tiny and inefficient, it could accommodate no more than three people at a time. This inefficiency was especially troublesome during morning check-outs with luggage. The lift delays were compounded by the fact that many groups stayed at the hotel, making it noisy and chaotic during check-ins and check-outs. Overall, we felt deeply let down by the quality of service, the inconvenient location, and the small size of the rooms. The combination of these factors made our stay unpleasant, and we would not recommend this hotel to others seeking a comfortable and convenient Parisian experience.

Please carefully consider staying here as they falsely advertise it has A/C when it doesn’t and the staff are the rudest I have ever experienced. Also the rooms are dated and housekeeping cannot even be bothered to replace the wall fixed shampoo and showergel in the shower so leaving you with none whilst trying to shower. Had to make our own beds as well as housekeeping had just put sheets on the bed and no duvets. A member of staff then turned up 30 mins after making them aware and pointed at a cupboard but didn’t make the beds. They state the comfort of the bed is the next level well they are the hardest most uncomfortable beds I’ve slept on. The lifts are also the slowest and due to them being very small too we had to wait 10 mins before getting down to reception in the morning. Within the company I work we book approx near to a thousand rooms with the Accor group every year but this is the worst I’ve experienced. Bearing in mind they advertise themselves as a four star they should learn from Premier Inn to understand about comfort and customer service. And they are only 3*! Also I am aware the hotel is in France but one of the members of staff didn’t understand any English and this is an airport hotel. You would expect some basic knowledge. The outside of the hotel is also the most awful looking with rubbish on bins and no appeal. As a solo female traveller I would feel so uncomfortable as there are lots of people wondering around outside too.

Very nice location. Large clean rooms. Very pleasant and professional staff. The breakfast was very good. One point to add is airport shuttle pick up and drop off. It is located at a single place at the airport, so you have to get there for pickup before the last shuttle pickup and find a way to get to you correct terminal after drop off. My wife uses wheelchair assistance in the airport, so we wish we had known this so we would have just planned on a taxi ride.

I’ve enjoyed my stay at the Mercure hotel. The room was a bit too small but overall it was clean and well furnished. The easy access to the CDGVal (free automated shuttle) is a plus. Just be careful when you’re booking your taxi from Paris city center : there is another Mercure hotel a few minutes away !

It’s good location nearby CDG airport. It has free shuttle train to all the terminal with 3 minute walking distance from hotel. It a express hotel, so surrounding don’t have any convenient shop but you can take a train to terminal 1 in CDG airport to shop what you need. The breakfast is so so.

The hospital location is very good. I arrived at terminal 1 of CDG , then took airport train to Terminal 3 , walked out of the building , the hotel is in front of you and only 5 minutes walking distance. RER B train station is at terminal 3. The next day , I bought one day pass for 22.60 euro at ticket window next to supermarket, took RER B train to Chatelet station in 30 minutes.

This has been our go to place to stay at Roissy for flights back to the states. Unfortunately, quality has gone downhill. A/C was present in lobby and main floor but had been SHUT DOWN to all rooms due to time of year (September). Our room, 604 (22 Sept 2022), on the top floor was about 80F. The windows could not be opened because the handles had been removed for security. Hotel assistance insisted that if we turned off the A/C unit and restarted it that cold air would commence. On multiple attempts, the little green light next to the snow flake would not illuminate. Housekeeping was dispatched to take us on a tour of 6 other rooms, all with the same issue. The hotel was half empty due to price/demand and there were multiple rooms, all with defunct A/C. The housekeeper finally admitted that hotel management had shut down the A/C for all rooms in the building due to time of year with no regard for actual temperature inside the building or customer comfort. This is a relatively expensive hotel with many options in this price range available with working climate control. After wasting 25 minutes touring rooms on the 6th floor and the 3rd floor, we resigned ourselves to a poor night of sleep. After a second request, house keeping brought a handle to open our window. With it open, the room was cooler but we were subject to merciless aircraft noise. Note to Novotel corporate- A/C is vital for airport hotels because opening windows isn't practical with the noise. At minimum, have a thermostat in rooms set to a min temp like 75F rather than hot box your clients. If you are shutting down A/C, make certain your minsplits are ducted to draw cooler outside air to your upper floors. We noted that A/C was working fine in the lobby and restaurant to keep staff cool. It was only in the rooms that it was shut down. Running the fan on full simply pulled additional warm air into our room as it was obvious the AC mini-splits are not ducted outdoors. This issue was brought to the attention of hotel staff with no acceptable solution. Hotel staff are located in a very informal space at desks more suited to an office share than a hotel. Staff were often roaming around the space and it was difficult to ascertain who was actually in charge. The popup drain for the bathroom sink was stuck down and could not be opened. The pop up lever had become detached which was not identified by housekeeping before our room was occupied. There was soap scum from previous occupants that had never drained. There was a general lack of quality control or consideration for guest comfort. Bathrobes and two types of water in the mini-bar are a nice touch, but what we really want is to sleep in a temperature-controlled space and have basics like working sinks. Sleep is the primary goal! We will be staying at the Hilton or a competitor from now on.

Very convenient to airport, just outside Terminal 3 arrivals exit. Beautiful foyer with lots of seating, cafe and restaurant. We checked in close to midnight, there was few staff and a long queue. The staff were very pleasant and helpful. The hotel room was okay but the bathroom smelled terribly musty which we tried to air but finally just ignored as we were so tired. Can't really fault the hotel for this as we didnt complain. towels are small size. The window opens wide with no safety catch so be careful with small children. We had a great view of the airport. Restaurant closes at midnight which we did not know. Tried to order in but have to speak French which I do not so went to bed hungry. Double bed was okay, quite firm. The sofa bed was hard, my child did not sleep well. There are vending machines in the foyer with water bottles and chocolates/snacks. There is a free water station to refill your bottles. Breakfast buffet was the saving grace, had a lovely variety, chocolate au pains were the best. For the price of it £95 I expected a better room but the convenience to the airport is appealing. If I were to travel again I would probably catch the train straight to the city even late at night.

Conveniently located near the airport, easy train access to the hotel, 1min walk from train stop to hotel lobby. Check-in was a bit slow, requested for a baby bed at check-in was provided as soon as we entered the room. Toiletteries/amenities are organic, the tea is organic too however they provided instant coffee sachet. 28€ for breakfast, on the pricey side but worth it. Room is big and has view on the small hotel garden with rabbits, my daughter loved it. I will stay here again and recommend it.

everything is perfect