Hotel Taichung dengan Tempat Letak Kereta

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.

My stay at this hotel is a wonderful experience. The staff were incredibly friendly, making sure that all instructions were clear and helpful throughout my visit. My room was impressively clean and spacious, and there is daily welcome food platter. The bed was cozy, allowing me to sleep very well each night. While the hotel is located at the western district, a bit far from the central district, there are plenty of supermarkets and a variety of restaurants in the vicinity, which made it convenient for me. The breakfast options were abundant, offering something for everyone. Overall, I highly recommend this hotel for its great service, comfort, and amenities!

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

The room is just at level 2 near the lobby. Pretty near to the train station and also walking distance to many attractions. The toilet was cool with 2 bathrooms and 2 separate dry toilets. The staff was friendly and helpful. There are total 5 bunk beds enough for total of 12 people to stay. Though the free space might be limited to accommodate many luggages. Might keep the clothes in the locker space (where the blanket and pillow was originally kept). We specifically like the free selection of drinks available at the lobby area. There’s free laundry available with dryer only for TWD 10 for 20mins (which is so much cheaper compared to Taipei). A very nice solace to stay :)

Hotel is great overall, but beds are really hard surface type. The hotel feels like was last renovated / built some 20 or so years ago, which makes everything looks dated. However, in terms of cleanliness, service and location it is an excellent hotel (if you are ok sleeping on a hard bed). Staff is very helpful. We didn’t try spa or dining so cannot comment here. Location is good: it is not too far from central district yet if you’re driving (we did) you don’t have to drive through the most congested areas. There are a few excellent coffee places nearby. Many places around to eat.

Stayed in the hotel for 3 nights, location is within 5mins walking distance to Family Mart, different eateries and bus-stops. It is also within 15mins walking distance to Yizhong Street. The only possible negative I can think about is that you will have to shower in the bath tub (there's no separate showering area outside of the tub), which may not be suitable for elderlies. Other than that, we really loved the relaxing ambience of the hotel. Would recommend.

I liked this hotel. The room was quite spacious and nicely decorated with a city view. Breakfast had a good variety of options. There is also a public area with table tennis, which was a nice bonus.

Stayed here from 10 Apr to 14 Apr. It is about 10-15mins walk Taichung Railway station. The hotel is within the central district of Taichung (buildings are older here), but the hotel itself looks and feel relatively new and modern. It is conveniently located near lots of food options, and the Taichung Second Market and Miyahara is only about 5-10mins walk away. The room is clean and spacious. It has a nice modern design too. The basic amenities such as shampoo, shower gel, lotion and hairdryer are provided. Can’t seem to find local channels on the TV but you can use apps like netflix and youtube. The hotel also provides complimentary breakfast, tea time (if i recall correctly) and supper. The variety is acceptable given that this is not a big hotel. food is decent too. For breakfast there was a mini salad bar, porridge station, various steamed buns, toasts. For supper, there were braised minced meat rice and side dishes, soup, DIY noodle station, steamed buns, toasts, DIY beancurd station, some snacks/tidbits. There is also dessert with red/green bean soup, drinks and ice cream. Just one minor hiccup - a false fire alarm was trigger at 4am on one of the nights which only affected the higher floors from 9th storey and above. The guests on our storey werent aware if the lift is working or if it is safe to use and we ended up climbing the stairs down, only to find out later that there was no real fire. The affected guests waited at the lounge for about 30mins as the alarm was still ringing. The firemen eventually came and turned off the alarm. The hotel did apologise for the inconvenience by pasting a notice in the lift and informed guests to reach out to them if there are any queries. It would be nice if the hotel can engage the affected guests more directly and possible provide some form of compensation as service recovery. Nonetheless, still a pleasant stay overall!

Check-in is abit difficult as they have two check-in places but no one standby at the main counter and the number provided is uncontactable.

預訂的時候沒有想到入住的時候氣溫大約在十度！房間非常的冷！（如果是冬天來建議自備小毯子打底）廁所沒有乾濕分離洗澡的蓮蓬頭也在比較怪異的地方！還好熱水夠熱！整體來說性價比對的起價格