Hotel Comarca de Palma dengan Tempat Letak Kereta

PROS: I absolutely loved this boutique hotel! I loved the old charm, mixed with the clean modern decor. The rooms were clean and bright! The toiletries were a favorite from  the luxury brand, l'occitane.  The entire staff was welcoming and kind. Fabio from dining gave special attention to details, which made our meals and our dining experience wonderful. My spa treatment with the spa manager was exceptional. I loved the surrounding area. It was safe for myself and friends to walk around at night.  The front desk staff and the cleaning crew were wonderful, as well! Thanks so much! CONS: I could hear noise from the street at night. Thin walls, so I heard movement outside my door and through the walls. Water went out for a few minutes one evening.

Very disappointing experience regarding customer service and flexibility. My wife became acutely ill with severe back problems after we had booked the stay, and she is now on sick leave and will most likely need surgery. We contacted the hotel and explained the medical situation, asking if it was possible to cancel the booking as an exception. The airline and another hotel we had booked with both showed understanding and refunded us due to the circumstances. Unfortunately, Hotel Antigua Palma - Casa Noble refused any refund or flexibility at all. I understand cancellation policies exist, but when dealing with documented medical emergencies, some level of compassion and customer care should be expected. This was extremely disappointing and honestly left a very negative impression of the hotel.”

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

10월 6일부터 3일간 묵었는데, 수영장 물이 차가워서 들어가지는 못했습니다. 차를 대여했었어서 시내랑 해변 나가기엔 위치가 좋았습니다. 아침 조식은 지금까지중 최고였습니다. 조식 20유로 석식 28유로 주차: 차를 렌트했으나, 15유로 주고 호텔에 주차하려고 해도 주차장 자리가 없다고 길거리 주차가 공짜라고 주차하라고 하는데 하루는 운이 좋았고 하루는 자리가 없어서 멀리다가 대고 걸어왔습니다. 프론트에서 이미 어플로 결제를 다 했는데 돈을 다시 받길래 어플로 이미 결제했다고 말했었고, 주차도 첫날만 했는데 체크아웃때 3일치를 받아서 결제하기전에는 영수증 등 정확하게 확인하세요. 그외 모든 건 좋았습니다.

The hotel checked all of our boxes to have a successful trip. There was breakfast included with my stay (really good breakfast buffet), they checked me in earlier due to my early arrival, it's in between the Palma center and the airport. Also the beach is across the street and there is a bus stop right outside the hotel lobby, so it was really easy to get around. The hotel was very clean and the staff were very generous.

Отель знаходиться на горі, не далеко від потру та торговельного центру. В пішій доступності деякі пам'ятки, все інше - на авто чи автобусі, зупинка якого розташована поряд. Для авто є паркувальні місця в отелі (15€ /добу додатково) або ж вздовж дороги в переулках, але місце треба шукати. Для бажаючих стоянка таксі також знаходиться поруч. Номери: просторі, велика кровать, велика ванна кімната із гарним душем; гаряча вода, маючи засоби, рушники є. Двері до ванної кімнати скляні, то ж для подорожі разом треба врахувати це. Телевізор в номері мега великий - мабуть 55”. В номері є маленький холодильник, для напоїв було достатньо, нажаль чайника чи кавоварки не було, проте на рецепції був кавовий автомат. Вид: балкон seaview просторий, але забудови перед готелем не давали повної насолоди видом на море. Їжа: сніданок включений був до ціни номера, ми звикли снідати з кращим асортиментом, проте адаптувалися і до цих умов. Яєшня, балик, хамон, булочки, сири, соки, кава, чай тощо доступні, салати - ні. На території готелю є басейн, проте погода вже не дозволила перевірити його, нажаль. Хоча доступ до басейну був відкритий Персонал: привітний, володіють англійською також, ніяких непорозумінь не виникало.

This was a quick trip but the hotel was very nice inside. The room was great for and us and very comfortable with great views over the harbour. There was construction works happening on the outside (front) but that didn’t really matter to us as we were only there for the weekend. The pool was a nice temperature on a hot day and although we couldn’t get a sunbed (arrived at the pool around lunch time) we had a lovely breakfast and the ice cold beer definitely helped us to relax. The nightlife around the hotel can be a little loud due to the number of sports/Irish bars near by and it made the walk home from the city interesting. However the atmosphere was good and we didn’t mind at all. If you had kids then it could be a little intimidating I would think. We also checked in very late (after midnight) which wasn’t a problem at all and we got our room straight away Overall we’d definitely consider staying here again.

The hotel is located close to the airport, so do not be shocked that you can hear planes all time long. Really close to the public beach, and some shops and coffees. The swimming pool is clean, not small. Breakfast and dinner - depends on the day. Some days are super equipped, some days nothing to choose from. Unfortunately, the receptionist (woman with dark linger hair) was not kind and even asked in advance - denied the request of paying for an additional 2h for late check out in order to pick up an important meeting at work via laptop and denied giving access to one room they have for guests for an emergency stay. Never happened in my life before in this chain of hotels. In the room even the cleaning staff was requested, no recharge of soap or shampoo... And that's the reason I won't recommend the place - bad personnel can destroy good moments.

Absolutely fantastic hotel, very clean - small ants nest in room 116 but no major issue. The roof top pool looked incredible and food was amazing! Would 100% return.

My positive experience with Hotel Mirador in Palma, Mallorca began as soon as I entered the lobby. I was greeted warmly at the desk where they solved several problems with my booking which was made by Trip.com. Specifically, for some reason my reservation was in the name of a Trip.com employee and not me! Second although I had booked for two nights with continental breakfast, the reservation was made for one night with lunch and dinner and a SEPARATE reservation was made for one night with no meals. Third, a reservation was made for a ”Family” room instead of a single as I requested. This made my stay more expensive than I planned for. Through all of these difficulties the staff at the Hotel Mirador treated me exceptionally well and made many phone inquires until I was able to get a room.