Hotel Comarca de Palma dengan Tempat Letak Kereta

PROS: I absolutely loved this boutique hotel! I loved the old charm, mixed with the clean modern decor. The rooms were clean and bright! The toiletries were a favorite from  the luxury brand, l'occitane.  The entire staff was welcoming and kind. Fabio from dining gave special attention to details, which made our meals and our dining experience wonderful. My spa treatment with the spa manager was exceptional. I loved the surrounding area. It was safe for myself and friends to walk around at night.  The front desk staff and the cleaning crew were wonderful, as well! Thanks so much! CONS: I could hear noise from the street at night. Thin walls, so I heard movement outside my door and through the walls. Water went out for a few minutes one evening.

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

Very disappointing experience regarding customer service and flexibility. My wife became acutely ill with severe back problems after we had booked the stay, and she is now on sick leave and will most likely need surgery. We contacted the hotel and explained the medical situation, asking if it was possible to cancel the booking as an exception. The airline and another hotel we had booked with both showed understanding and refunded us due to the circumstances. Unfortunately, Hotel Antigua Palma - Casa Noble refused any refund or flexibility at all. I understand cancellation policies exist, but when dealing with documented medical emergencies, some level of compassion and customer care should be expected. This was extremely disappointing and honestly left a very negative impression of the hotel.”

The sea view from the room was so beautiful. They provide daily room cleaning to tidy up the room and clear the bins. The shower cubicle is tiny but has both rain shower and hand held shower head. They provide bathrobe and indoor slipper, towels, shower gel, shampoo and conditioner but the room does not have toothbrush, toothpaste or comb or shower cap. There are plenty of choices for breakfast. The beach is just 1 minute walk from the hotel. There are local shops and restaurants in walking distance. The indoor pool and sauna opens till 19:00 in November. And the gym opens till 23:00. There is ATM and vending machines for water and snacks in the lobby. Overall it was a sweet escape/beach holiday even in the cold November.

The hotel checked all of our boxes to have a successful trip. There was breakfast included with my stay (really good breakfast buffet), they checked me in earlier due to my early arrival, it's in between the Palma center and the airport. Also the beach is across the street and there is a bus stop right outside the hotel lobby, so it was really easy to get around. The hotel was very clean and the staff were very generous.

Das Hotel ist leider eine große Enttäuschung gewesen. Das Gute zunächst: Die Lage ist meiner Meinung nach perfekt. Direkt an Santa Catalina und nicht gleich im Zentrum, das fand ich sehr gut. Auch der Spa Bereich sieht genauso aus wie auf den Fotos und war zwar nicht perfekt, aber auch keine Enttäuschung, da die Erwartungen entsprechend waren. Leider liefen dort auch ein paar Kakerlaken herum, was mich nicht unbedingt stört, aber bestimmt für manche Gäste unangenehm sein könnte. Sonst war das Zimmer sehr basic, mit einem aus zwei sehr unbequemen Betten zusammengestellten Bett. Mit einem kleinen Fenster in den Innenhof, mit kaum Tageslicht. Auf die Ansprache, dass es auf den Fotos anders aussah, wurden wir zurückgewiesen mit der Begründung, dass es ein Musterfoto sei und wir es hätten wissen sollen. Sonst ist alles andere im Zimmer sehr veraltet. Es war sauber, aber dadurch, dass es so veraltet ist, sah es einfach nicht gut und unangenehm aus. Ich habe mich insgesamt sehr unwohl gefühlt und das Hotel nur zum Übernachten in einem sehr ungemütlichen Bett genutzt. Bei 4 Sternen Hotel habe ich ehrlich gesagt deutlich mehr als das erwartet. Werde ich auf keinen Fall als Hotel zum Bleiben empfehlen.

Good service, friendly staff, free parking and very quiet stay. Very nice.

Absolutely fantastic hotel, very clean - small ants nest in room 116 but no major issue. The roof top pool looked incredible and food was amazing! Would 100% return.

The hotel is located close to the airport, so do not be shocked that you can hear planes all time long. Really close to the public beach, and some shops and coffees. The swimming pool is clean, not small. Breakfast and dinner - depends on the day. Some days are super equipped, some days nothing to choose from. Unfortunately, the receptionist (woman with dark linger hair) was not kind and even asked in advance - denied the request of paying for an additional 2h for late check out in order to pick up an important meeting at work via laptop and denied giving access to one room they have for guests for an emergency stay. Never happened in my life before in this chain of hotels. In the room even the cleaning staff was requested, no recharge of soap or shampoo... And that's the reason I won't recommend the place - bad personnel can destroy good moments.

My positive experience with Hotel Mirador in Palma, Mallorca began as soon as I entered the lobby. I was greeted warmly at the desk where they solved several problems with my booking which was made by Trip.com. Specifically, for some reason my reservation was in the name of a Trip.com employee and not me! Second although I had booked for two nights with continental breakfast, the reservation was made for one night with lunch and dinner and a SEPARATE reservation was made for one night with no meals. Third, a reservation was made for a ”Family” room instead of a single as I requested. This made my stay more expensive than I planned for. Through all of these difficulties the staff at the Hotel Mirador treated me exceptionally well and made many phone inquires until I was able to get a room.