Hotel Birmingham dengan Tempat Letak Kereta

Staff friendly and welcoming. They kindly arranged a complimentary birthday treat in the room. Grateful for that. Room was clean, spacious enough with 2x double beds. Bathroom With shower clean. Breakfast was lovely. Really enjoyed our stay.

Great stay! Clean rooms, friendly staff and great location for food and drinks - would definitely be back again

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

It was generally a good stay. The only two issues I had this time were: 1- The shower drain was almost blocked. It took me ages to take my shower as the water was about to flood and I had to clise the water and wait for it to be emptied before I could open the water again. 2- the was not enough toilet paper.

Location is good, very close maybe 5 mins walk to new street station,China town and bullring ,grand plaza centre and M&S . Standard room is big, coffee Tea facilities ,window view facing Wetherspoon, Unfortunately: toilet flushing not good need press harder whole day only able to flushed once. Toilet door too old and damage. Table lamp not working

Amazing Hotel. from start to finish. Underground carpark included in my room rate which included electrical car charging via pod point. Check on was straight forward. We was allocated level 4 room Patronas which had two double beds we had requested twin room so this was perfect. bathtub with rain shower over. Espa products which where nice. 60 inch TV in the lounge area with separate sofa. breakfast in the Sky lounge on 5th floor which was superb. full traditional buffet with the added bonus of Al a carte. hotel has a brilliant ****** on the Saturday evening the had great live singers. Food in the ****** was first class and the badmr was responsibly priced. Spa area had outside hot tub. pool saina steam room. all very clean and beautiful. onto of this the hitel is situated on resort world so lots to do from shopping in the outlet. peppa pig world for younger families. tutankhamen and Titanic experiences. The National Exhibition Centre. BP Pulce. music venue. outstanding service, location and service. I will be back.

We enjoyed are stay , breakfast was included and had a lot of choice and was delicious, also I want to say a massive thank you to Leanne !!!! This lady is such a great person , she really went above and beyond for myself and my Aunti, my Aunti is disabled and had left her crutch on our train from Preston , on arrival we asked if there was anywhere we could buy a replacement but the shop was closed due to it being Sunday , this lady went to her house after her shift and gave us her late husbands walking still to lend for our stay!!  I just want to let this hotel chain know what an amazing and beautiful person they have as an employee.  Thank you once again Leanne .  And we will definitely be back in future .

Strategic location in Birmingham city, walking distance to those shops, the stoves provided is more than enough for us if want to cook at late night, recommended place for short stay if you bring elderly

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

Very clean, bed somewhat un comfortable and not a real double, dated decor and bathroom. Great location next to New Street Station.