Hotel berhampiran Calzedonia, Parole

Bilik selesa yang sangat bersih. Katil adalah sempurna. Kakitangannya ramah. Akan tinggal lagi

除了前台8點多打電話來説我的卡有問題，説無法使用，經過解釋後，也糾正了，似乎前台思路不是很清楚。其餘都還行！

We got to the hotel at 4:00pm. No place to park so I went in to check in and find the valet. I asked the gentleman at the desk about valet and he said he had nothing to do with valet. They are busy and I need to wait out front. I said okay. I asked if he knew where the restaurant I booked was and at first not a clue and then he pulls out a list of restaurants and says it’s on the list. I ask where is it? His response it’s on the list. Okay. He obviously did not understand English so I thought I’ll ask the valet. I went to the valet and he told me we are not in the main building and he has no time to help us. He wasn’t sure if he could valet the car. I was confused and then he said leave the car and you can take your luggage to the building you are staying in. Well it ended up being about 5 blocks away on cobblestone sidewalks up hill. Okay so much for customer service. I realized they were not going to take care of us in any way. No customer service! I can’t believe I paid that much money and it was a room the size of a shoe box with no service.

Pemandangan yang menakjubkan! Perkhidmatan meja depan yang baik. Menikmati penginapan untuk perjalanan pasangan yang menyenangkan

Sangat bersih. Kakitangan meja depan membantu dan sopan. Hotel ini tenang dan dikemas kini. Lokasi yang baik. Berdekatan dengan restoran dan lebuh raya utama. Makanannya segar tetapi memerlukan pelbagai pilihan buah-buahan. Pilihan sarapan pagi yang bagus. Satu-satunya isu yang kami hadapi ialah paip bilik mandi agak tercabut dari sinki dan sedikit goyah. Saya pasti akan mengesyorkan tinggal di sini.

Hotel is great, choice did not honor a points purchase i made, and the customer service has been terrible

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.