Hotel berhampiran Land O Lakes United Methodist Church, Pasco County

基本都滿意

Myself and three of my friends, take a golf trip every year and have stayed here for the past ten years or so. Please note that everyone that works there is wonderful and very accommodating. The daily breakfast was very good. However, since the proprty has been purchased and new management has taken over, things have gone downhill. Upon arrival neither rooms could be opened. After a time and new room cards, we were able to get into our room. The other room could not be unlocked. Finally a maintenance worker was able to open the door with his master fob, but couldnot get the key cards to work. since no other rooms were available, they were given a master fob. I assume it was set to only work on that room, but it would not work on the outside doors. The next day when we returned and went to our rooms. The room with the lock trouble was wide open and lock was in pieces on the table. They had been working on it and had left it that way while they were somewhere else. Do not know how long it was open for. When we checked out, one room was supposed to be on my credit card, the other room was supposed to be on one of their cards. They left everything on my card. They had the information and card number for the other from check-in. Perhaps the staff is not all properly trained. The assistant manager assured us she could fix it. Each room should have been approximately $2200. By the time she was done, the other room had $4400 charged and mine had been charged nearly $11,000. At that time she said she could not change it because of the large amount involved. When we got home, we had to spend time calling the general manager and spend a couple of weeks calling my credit card company (just in case) and checking in online to make sure the excess charges were removed. It was finally straightened out, but it should never have happened. As a side note there used to be activities four nights per week for the guests, i.e., pizza night, grill night, movie night and so on. Not anymore. Overall disappointing.

Kakitangan sangat mengagumkan wanita yang menghidangkan sarapan pagi adalah yang terbaik dan popcorn dan biskut pada waktu malam adalah hidangan yang hebat hanya perlu lebih

This hotel was convenient for a stopover stay while traveling. Free parking, with plenty of spaces. There are a couple of restaurants near by if needed, there is also a Starbucks less than a .25 mile away. The room was clean, the staff was polite and friendly. The bed was a bit firm, not the best sleep but not a deal breaker for this price point, that is expected. There are 2 seating options in the room, other than the bed, which is convenient for eating. There is a nice outdoor sitting area with hammocks and seating both with shaded areas and unshaded areas, that is a plus. There is a little area to purchase snacks and a few sundries near the front desk if needed. A car is needed for this location, a few shops near by but not really walkable. As for the room, it felt damp, the bed, towels and even our things started to feel damp. The explanation was that this is FL. As I lived in South FL and North FL, I don't buy that. There is an issue with the AC system. But for one day stopover not a deal breaker. There is only one elevator, which was inconvenient during peak times. This one elevator is utilized by staff with carts as well guest trying to get breakfast and guest checking out. Other times the one elevator was not an issue. There are only 3 floors in this hotel so the stairs were an option. In the end, the value was there for this location. Budget friendly find!

Service level beyond Hampton standards and above the top tier Hilton brands.....Lindsay provided an overview of all of the amities, hotel layout, breakfast (breakfast was ok) and features of the hotel. We had a pizza from lunch and when we checked in, our room did not have a fridge. I asked Lindsay if she had a room with a fridge and she promptly moved me and helped move me and provided a cart and made it super easy. Very impressed with her service level

Suka Kakitangannya hebat Semua bersih Dan romantik