The Exchange Regency Residence Hotel Manila Managed by HII

Ulasan The Exchange Regency Residence Hotel Manila Managed by HII

The Exchange Regency Residence Hotel Manila Managed by HII

Jade Dr, Ortigas Center, Pasig, Metro Manila, 1605, PhilippinesLihat Butiran Hotel
The Exchange Regency Residence Hotel Manila Managed by HII
The Exchange Regency Residence Hotel Manila Managed by HIIThe Exchange Regency Residence Hotel Manila Managed by HIIThe Exchange Regency Residence Hotel Manila Managed by HII
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

3.6/5
48 ulasan
Ulasan yang disahkan
Persekitaran3.7
Kemudahan3.5
Perkhidmatan3.5
Kebersihan3.6
Tapis mengikut:
Atur mengikut:
Semua ulasan(48)
Ulasan positif(26)
Ulasan dengan gambar/video(14)
Tuan rumah yang peramah(7)
Ulasan kurang baik(9)
Shellsea
Bilik Twin Klasik
Menginap pada Ogo 2024
Melancong bersama rakan
5 ulasan
4.2/5
Sangat Baik
Disiarkan pada 21 Sep 2024
Good location. Fast check-in and check-out. Room is small especially the bathroom. Pool is not crowded during our stay.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Shellsea,Thank you for taking the time to share your review with us. We're glad to hear that you appreciated our convenient location and efficient check-in/check-out process. We understand your concern about the room size, particularly the bathroom, and we'll take this into consideration for future improvements. We're also pleased to know that you enjoyed the peaceful pool area.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Thank you for choosing to stay with us! Looking forward to your next stay with us.Sincerely,Arvin Raymundo Assistant Front Office Manager
Pengguna Tetamu
Bilik queen mewah
Menginap pada Apr 2024
Melancong bersama rakan
4 ulasan
3.2/5
Disiarkan pada 31 Jul 2024
Right in the center of Ortigas, close to everything, restaurants, cafes, malls and offices.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. Please do note that Management is currently taking steps to improve our facilities and services.We hope that you will give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Mary Ann Tupil
Bilik Twin Klasik
Menginap pada Apr 2024
Solo
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Jun 2024
Room was nice and big, spacious. The big work/office table was beside the window with a nice view of Exquandra Tower. Hotel was close to Metro Tent Convention center where we had a conference for 3days. Hotel is in a very convenient location. Serenitea and Lawson and Uncle John’s on ground floor. Thank you! it was a good peaceful stay ;)
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mary Ann, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Sam
Bilik Queen Klasik
Menginap pada Mei 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Jun 2024
It’s nice naman and malinis maganda yung view na makkita. I like it.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sam,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
HazeCamp
Bilik Queen Klasik
Menginap pada Nov 2024
Lain-lain
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Dis 2024
It's all worth the prize. Maganda, maayos, malinis and mababait ang mga staff.
Terjemah
Jawapan daripada Pihak Penginapan: Dear HazeCamp,Thank you so much for your wonderful feedback! We're thrilled to hear that you found your stay to be worth the price. It's great to know that you appreciated the cleanliness, organization, and the friendliness of our staff. Your kind words truly motivate us to continue providing excellent service.Your positive comments mean a lot to us, and we have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to welcoming you back soon! Warm regards, Arvin Raymundo Assistant Front Office Manager
23s
Bilik Queen Klasik
Menginap pada Jan 2024
Bisnes
1 ulasan
2.2/5
Disiarkan pada 20 Feb 2024
Pros: Nice night city view. Frontdesk people are very accomodating. CONS aka reasons why we wont book here ever again! Or buying a unit since its also residential. -The elevator is excessively slow. -The bathroom is incredibly cramped! I can hardly squeeze into the shower, and the shower curtain brushes against me while bathing! The bathroom door can't open fully due to the sink blocking it. It's that compact! -Small cockroaches! A lot of them! They infest the bathroom. It's terrifying and gross! Do yourselves a favor and do not book here. Listen to the reviews provided by other guests as well. Dont be like us 🥲
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
Chanita
Bilik queen mewah
Menginap pada Mac 2024
Bisnes
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Mei 2024
Liked the service a lot!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Chanita, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Pengguna Tetamu
Bilik Twin Klasik
Menginap pada Sep 2024
Pasangan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 27 Okt 2024
May ipis sa cr. Pero aside from that everything is fine
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We are truly sorry to hear about the cockroach in your room. This is not the standard of cleanliness we strive to maintain, and we apologize for any discomfort this may have caused. We're taking your comments seriously and will immediately address this issue.We appreciate your positive feedback and apologize for any discomfort during your stay.Looking forward to your next stay with us.Sincerely,Arvin RaymundoAssistant Front Office Manager
Pengguna Tetamu
Bilik Kembar Utama
Menginap pada Jul 2023
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Ogo 2023
VIEW IS VERY RELAXING! MY LITTLE BROTHER LOVED THE PLACE!! Can’t wait to book another room here 🤍
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Mabs,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager
Pengguna Tetamu
Bilik Twin Klasik
Menginap pada Ogo 2024
Melancong bersama rakan
2 ulasan
3.7/5
Disiarkan pada 29 Sep 2024
Lack trash bins in the room
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We deeply regret to hear about the inconvenience caused due to the absence of trash bins in your room. We sincerely apologize and wish we could have informed our Housekeeping team to assist you. Kindly note, each of our guest rooms is equipped with two trash bins: one situated near the writing table and the other within the restroom.We appreciate your patience and understanding, and we look forward to your next visit.Sincerely yours,Arvin RaymundoAssistant Front Office Manager
Pengguna Tetamu
Bilik queen mewah
Menginap pada Ogo 2023
Pasangan
2 ulasan
2.2/5
Disiarkan pada 3 Sep 2023
1. The room has an unpleasant odor. 2. The Comfort Room is inadequately sized. 3. The presence of tiny cockroaches was observed in the room. 4. The comforter appears unclean. 5. The bed has a hole on one side. 6. The telephone is out of order, requiring guests to personally visit the front desk for assistance or inquiries..
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Bians Pimentel
Bilik Deluxe Premium Katil Saiz Queen
Menginap pada Jul 2023
Bisnes
2 ulasan
4.5/5
Hebat
Disiarkan pada 23 Ogo 2023
I did not able to check and experience the amenities due to my hectic schedule as I was on a business trip during my stay. I booked for a wrong date and the Trip CSR helped me a lot with this. CSR-Janica manage to assist me to modify the date. I just paid for only Php 662.00. The hotel staff are very accommodating and hospitable. Willing to assist you with their best from the guards to the receptionists. Overall result is I am happy during my stay except the fact that I did not enjoy the amenities due to my busy working schedule.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Bians,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us and found our staffs very accommodating and hospitable. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Alexis joy Cambarijan
Bilik queen mewah
Menginap pada Nov 2024
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Dis 2024
Good service
Terjemah
Jawapan daripada Pihak Penginapan: Dear Alexis Joy,Thank you for your kind words! We're delighted to hear that you enjoyed our service. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service to all our guests.We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to to welcoming you back soon!Warm regards,Arvin Raymundo Assistant Front Office Manager
michael
Bilik queen mewah
Menginap pada Mac 2024
Keluarga
1 ulasan
1.0/5
Disiarkan pada 14 Apr 2024
No bathrobe, unfriendly
Terjemah
Jawapan daripada Pihak Penginapan: Dear Michael,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.We're truly sorry if our bathrobe feature was not available during your visit. We strive to accommodate all requests, but it seems we fell short in this instance. If you could provide more details about your experience, we would greatly appreciate it.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager
Pengguna Tetamu
Menginap pada Okt 2022
Lain-lain
2 ulasan
4.5/5
Hebat
Disiarkan pada 25 Nov 2022
Location was good just a short walk to the mall and there was a ministop and cafe next door. The only real complaint was that the bathroom was super small, you had to straddle the toilet to open or close the door. Other than that it was a very nice stay and the staff was always really friendly and accommodating.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us and found our staffs friendly and accommodating. Likewise with our location as accessible. Should you prefer a more spacious room, I suggest that you book our Premier and Suite Category. Size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager