Hotel berhampiran Masjid Jami Al-Barokah, Pasir Gadung

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

We stay at this hotel for Indonesia trip before. The hotel is good, location is strategic with our meeting area, the facilities all OK. Will stay here again.

My stay in this property was for one day only.The staff / employees are of good nature & helpful. Front desk receptionists Ms Anes and Ms Fiby were helpful at the time of check in. Room is spacious. Over all my stay was good.The internet connection is very poor in the 9th floor. I wish the management / staff /employees of this property a prosperous and healthy life.

I was very happy stayed in Mercure Tangerang BSD City for 2 days. Spent time for my long weekend with my big family, cousins & nephews for reunited after long time not seeing them. I choosed this hotel because i saw many influencer were reviewed this hotel. They have kids playground, swimming pool, kids activity (but we were not lucky because only available on sunday), and also zoo rider. We spent all day long just stayed in the room because the ambiance like staying at our second home. I would like to recommend this to my friend to bring their family for staying here.

Parts of hotel rooms under renovation. Around 8 in the morning, the sound of workers knocking the floor above can be heard very clearly, not too good for the time being.

Lokasi yang baik, sangat dekat dengan lapangan terbang hanya 20 minit, saya suka Penerimaan tetamu semuanya cantik dan mesra

Sangat nyaman sekali untuk sekedar rehat sejenak dari kesibukan pekerjaan Lokasinya Sangat mudah dijangkau Fasilitas umum seperti makanan,restoran Sangat banyak sekali disediakan hotel Top sekali lah pokoknya

Bilik besar lengkap dengan sofa, kitchennete, bathub. Menginap variasi sarapan tidak begitu banyak, tetapi rasanya sangat enak. Protokol Covid19 dilaksanakan. Mempunyai kolam renang dan gim, tetapi perlu beratur kerana had maksimum orang untuk memasuki kolam semasa wabak. Secara keseluruhannya ok, harga juga bagus, disyorkan untuk penginapan keluarga/kumpulan.