Hotel berhampiran Eglise Adventiste, Pau

We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.

Arrived at 1510 hrs, check in is 1500hrs. We were given room 215, as we opened the door, we saw dirty dishes, unmade bed, towels on bathroom floor. Returned to reception, they apologised and gave us room 212. I thought maybe a room upgrade or a complimentary drink at the bar would have been a nice gesture for their mistake. However, we weren't offered anything. Room 212 was clean and well presented with a balcony over looking the park. The superkingsize bed was so comfortable. Lovely toiletries, fluffy towels, robes and slippers. Complimentary sparkling and still water in the mini bar. Nespresso coffee machine in the room and a good selection of teas. We enjoyed the pool, sauna and jacuzzi. Had a couple of drinks at the bar, €32 for 1 gin & tonic and 1 bacardi and coke. Bar service was swift, friendly and professional. We didn't eat at the hotel. We walked through the park to the town, very handy. Check out time is 1200 hrs which is great. I feel that reception staff weren't very friendly, I think there may have been staff training going on.

The hotel is quite centrally located, within 5 min you are at the boulevard des pyrenees. The rooms are quite small, butte fairly well equipped and maintained. We had a room on Level 4 and had a beautiful view to the pyrenees-mountains (similar to the view from the famous boulevard). The parking space is relatively limited and you should reserve a spot beforehand. But two public parking-garages are within 5 min walking distance. The staff was very friendly and is very supportive. We had a serious issue with our car, and the receptionist coordinated all the required activities. Many thanks for that. All in all a clear recommendation. We will definitely return.

My husband and I very much enjoyed our recent stay at the Hotel Gramont. It reminded both of us of the way hotels in Europe used to be many years ago (in a good way), but with some modern upgrades. The staff was very friendly and helpful. We were upgraded into a huge room (more like an entire apartment) with a nice view of the square. The air conditioning worked great, and the windows and shutters really blocked any street noise. The room itself was clean and comfortable, and had everything we needed. The decor is perhaps a bit kitschy, but to each his own. In addition, the location is great - close to many sights and good restaurants. While there were no parking spaces available in front of the hotel during our study, we were able to easily find public parking within a few minutes walk. We would definitely return if we find ourselves in the area again.

There is ample car parking space right in front of the hotel which is not far from the motorway. We were made welcome and the all the staff we met were accommodating and helpful. Although our room was smaller than expected it was clean and attractive and to compensate for size had a large TV screen. There was no writing table, but the bed was comfortable, and the bathroom was clean and bright. It is a peaceful location. There is an attractive swimming pool, but we did not use it. Dinner in the restaurant was extremely good, the food excellent and we enjoyed our stay. Dogs were allowed in the restaurant which might not please everyone. The hotel is well placed to visit Pau which is only ten minutes away by car.

Nous avons passé 5 nuits dans cet hôtel calme et paisible. Au vu du prix (38€ par nuit pour deux) nous ne nous attendions pas avoir autant de qualité. Les réceptionnistes sont parfaites et trouvent une solution à chaque situation, les chambres sont propres et spacieuses, la kitchenette est très bien équipée, la proximité du centre ville de Pau (à 15min en voiture)... Il faut savoir que le ménage n'est effectué que si le séjour est d'une semaine minimum. Il y a de quoi nettoyer et des serviettes propres sont donnés sans problème. Tout était parfait ! Nous recommandons cet hôtel pour un petit ou un long séjour.

Fantastic hotel. Rooms were really spacious and very comfortable. Complimentary coffee in room and mineral water. Shower was excellent. Bed huge and comfy Staff were very friendly and efficient. Breakfast was good. As an overnight stop i Cant fault it. !