Hotel berhampiran Fnac Pau, Pau

Arrived at 1510 hrs, check in is 1500hrs. We were given room 215, as we opened the door, we saw dirty dishes, unmade bed, towels on bathroom floor. Returned to reception, they apologised and gave us room 212. I thought maybe a room upgrade or a complimentary drink at the bar would have been a nice gesture for their mistake. However, we weren't offered anything. Room 212 was clean and well presented with a balcony over looking the park. The superkingsize bed was so comfortable. Lovely toiletries, fluffy towels, robes and slippers. Complimentary sparkling and still water in the mini bar. Nespresso coffee machine in the room and a good selection of teas. We enjoyed the pool, sauna and jacuzzi. Had a couple of drinks at the bar, €32 for 1 gin & tonic and 1 bacardi and coke. Bar service was swift, friendly and professional. We didn't eat at the hotel. We walked through the park to the town, very handy. Check out time is 1200 hrs which is great. I feel that reception staff weren't very friendly, I think there may have been staff training going on.

Easy to find, check in quick Friendly staff. Reception only open till around 7 so no staff about after that but saw people self checking in with no problems. The hotel is a five minute walk to a shopping centre with plenty of eateries and a big supermarket and there is a nice looking bar there too. Within a few minutes drive/ten mins walk there are plenty of takeaways and a couple of late night alimentations. Bus stop into the centre was outside the shopping centre too although we had a car and had no problem with the free parking at the hotel. We had a Superior Studio which looked just like the pictures and was clean and well kept with good amenities, Stove top, Microwave, kettle, coffee maker etc. No air conditioning unfortunately but the fan is the room was strong and did a good job. The shower head was loose in our room (315) which we remedied by wedging something on it to keep it upright. Didn’t mention to reception at the time as we kept forgetting but probably an easy fix. The shower was the only problem apart from the size of the glasses which are way too small for a beer or glass of soda. All in all I would highly recommend this hotel and we throughly enjoyed our stay.

Très agréablement surpris par l hôtel la chambre était neuve le restaurant aussi Je reviendrai car le prix trip était juste parfait La situation géographique de l hôtel aussi Je recommande cette hôtel les prestations son parfaite pourvu que ça dure ?

We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.

Nous avons passé 5 nuits dans cet hôtel calme et paisible. Au vu du prix (38€ par nuit pour deux) nous ne nous attendions pas avoir autant de qualité. Les réceptionnistes sont parfaites et trouvent une solution à chaque situation, les chambres sont propres et spacieuses, la kitchenette est très bien équipée, la proximité du centre ville de Pau (à 15min en voiture)... Il faut savoir que le ménage n'est effectué que si le séjour est d'une semaine minimum. Il y a de quoi nettoyer et des serviettes propres sont donnés sans problème. Tout était parfait ! Nous recommandons cet hôtel pour un petit ou un long séjour.

Fantastic hotel. Rooms were really spacious and very comfortable. Complimentary coffee in room and mineral water. Shower was excellent. Bed huge and comfy Staff were very friendly and efficient. Breakfast was good. As an overnight stop i Cant fault it. !