Pengguna Tetamu
2 Oktober 2023
The location was beautiful, food was average, they don't have much for the sake of amenities. Even though the staff was doing their best but the management was terrible. They were fully booked yet they were understaffed, imagine having to ask for water then wait for 15 minutes, then to get up and look for some staff and remind them, which resulted in two bottles on table and then there's no glass and then to wait for another 5 minutes for the glass. Let's look at our amazing dinner experience, buffet is served however their dining hall is small in proportion to the number of rooms. Multiple displays of poor management coupled with understaffing, we were told that they can serve dinner in the room balcony as there were no seats, a few dishes arrive at our table without any plates, cutlery, breads or rice. We didn't know how were they expecting us to eat. It's now more than twenty minutes and to be honest i could have gone to the kitchen and helped myself, but what can i say i am a lazy By the time they realise to check on us; those dishes were cold like their hospitality. So then we are told to go to the dining hall. Scene at dining hall we go there they to serve ourselves at buffet and they don't even have candles under the dishes to keep them warm. So we ask them to warm the chicken. While it may seem exaggerated, but believe me when i say this it was an absolute comedy. Dining hall attendance register when the chicken entered the plates exited. When the plates came, the breads left
when breads appeared, the bowls disappeared. When the bowls got in, the dal got out. And not just the dal, the serving spoon, the mixed vegetable sabji, the kheer, the salad also the regular spoons. When we asked about their whereabouts, we were told they will arrive soon. And when they did they came under-cooked. Fyi: we were staying in the most premium offering, the luxury tents. Also when concerns were raised, we were given a standard apology and were assured that they will bring in more staff. However, i didn't notice anything of the same. Though a lot of people had checked out the next day and the food was back to average from awful.
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