Terokai Ulasan Tetamu Hotel di Pearland

Holiday Inn Express & Suites Pearland
4.2/599 Ulasan
We have stayed in this hotel before and had an excellent experience. This time was totally different. We had a room on the 4th floor. Exiting the elevator there was a musty smell in the air. The carpet was horribly dirty. Our room did not have the AC on when we arrived and now I know why. It did not work properly. We tried to turn it on and it would not come on. When to the front desk and told the staff person the room would not work for us because the AC did not turn on. He told me to turn it on at the wall instead of the unit. Went back up and tried the wall thermostat. It did not even light up. My husband went down and the front desk staff came back with him and tried the unit. It would not turn on. He pushed on the wall plug and it finally came on. Was told that the cleaning people have a tendency to pull the cord out. The unit ran for awhile and went out. My husband messed with the unit and cord and after about 15 minutes got it to come back on. Good thing we were checking out at 3:30 am because throughout the night we had to keep doing this. When you stepped out of the shower it felt as if you were going to fall through the floor. I'm assuming the floor was repaired poorly. The beds were comfortable. Would I stay here again? NEVER!!! We mentioned our problems when we checked out but all we received was, ”I'll write a maintenance request.” No apology, didn't seem to care at all.
Holiday Inn Express & Suites Houston South - Pearland
4/594 Ulasan
Pros - clean hotel, friendly staff, convenient location Cons - elevator broken for my entire 4 day stay and room was on the third floor, wasn't comfortable taking the stairs late at night, gym was out of order, and lock on hotel door did not latch which made me uncomfortable and caused me to have broken sleep. Was told my rates would be adjusted due to all of the above but that was not the case. It was only discounted for the first two nights. I mentioned to front desk and they shared that they will advise management and adjust my bill. Well, that never happened. Would have left but all nearby hotels were not available for my remaining stay due to the many graduations in the area. Will not frequent again.

Soalan yang Kerap Ditanya

  • Bagaimanakah cara untuk menempah hotel di Trip.com?

    Untuk menempah hotel di Trip.com, masukkan sahaja destinasi, tarikh perjalanan dan bilangan tetamu pada halaman. Kemudian, cari hotel yang tersedia dan pilih hotel yang ingin ditempah. Ikuti gesaan untuk memasukkan maklumat pembayaran dan melengkapkan tempahan.

  • Bagaimanakah cara untuk mendapatkan tawaran hotel di Trip.com?

    Terdapat beberapa cara untuk mendapatkan hotel dengan harga berpatutan di Trip.com. Anda boleh kecilkan hasil carian dengan menapis hotel mengikut julat harga pilihan anda, atau anda boleh isih hasil carian mengikut harga untuk melihat pilihan yang paling murah dahulu.

  • Di manakah boleh saya temukan tawaran hotel di Trip.com?

    Trip.com menawarkan pelbagai pilihan tawaran dan promosi hotel yang tersedia sepanjang tahun. Anda boleh cari tawaran istimewa ini dengan mudah di halaman tawaran kami. Selain itu, jika anda ahli program kesetiaan kami, anda boleh log masuk ke akaun anda dan terokai kadar diskaun eksklusif di halaman senarai hotel.

  • Bagaimanakah cara mendapat harga yang lebih murah untuk hotel?

    Kadangkala lebih murah untuk menempah hotel pada pertengahan minggu, tetapi itu bergantung pada musim.

  • Berapa banyakkah hotel yang tersenarai di Trip.com?

    Terdapat lebih 5,000,000 hotel di lebih 230 negara atau rantau di Trip.com. Belum buat keputusan hotel mana untuk ditempah? Layari laman kami untuk mendapatkan ilham!

  • Bolehkah saya membatalkan atau mengubah tempahan hotel saya di Trip.com?

    Itu bergantung pada polisi hotel dan tarikh pembatalan. Sila semak bahagian polisi halaman hotel yang berkaitan. Untuk membatalkan atau mengubah tempahan anda, log masuk ke akaun Trip.com anda, pergi ke "Tempahan Saya", dan ikuti arahan.

  • Bagaimanakah cara untuk menghubungi perkhidmatan pelanggan Trip.com?

    Anda boleh menghubungi perkhidmatan pelanggan 24/7 Trip.com dengan mengunjungi Pusat Bantuan di Trip.com dan menghantar permintaan. Anda juga boleh menghubungi mereka melalui telefon atau khidmat sembang, bergantung pada lokasi anda.