eminedossantos
28 Julai 2024
We stayed for a week at the Valentin Club Hotel in Palma Mallorca through a reservation made via an agency, and unfortunately, we were not satisfied at all. The hotel's rooms were very old-fashioned and outdated! Moreover, they were very insistent that we wear plastic wristbands that scratched our wrists! Initially, Michelle at the reception was very polite, but later she behaved very rudely, raising her voice and harshly criticizing us for not wanting to wear the wristbands! Additionally, whenever I asked for help, they always said, "You booked through an agency, we can't do anything." They charged £1 for a towel. The food was not good at all, only one day was somewhat decent! There were some friendly and smiling staff in the restaurant, but there were also staff who only talked among themselves, which didn't disturb anyone with their loud talking! We didn't like the hotel at all, but we loved Mallorca, especially the sea, which we couldn't get enough of. We will definitely come back and stay in a better place next time. As the receptionist said, we were victims of the agency. P.S.: The room was very old, but very clean. I can't disregard the efforts of the cleaning staff.
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