Pengguna Tetamu
30 Ogos 2023
It was a really bad experience. We couldn't check in by 9pm due to the tube strike, so we called the hotel in advance to communicate and agreed with the hotel that we would arrive at the hotel at 1am and someone would be waiting for us to check in for us. But after we arrived ( at around 12:40 midnight) there was no one in the hotel lobby when we arrived and the door was locked. We were forced to sleep on the streets that night in freezing temperatures. The second day they mentioned that they waited until 12:00 then gone, but the thing is, they promised us to wait until 1:00am,that’s why we didn’t do any plan B for it, and when they left, they did not informed us about that there is no one gonna be there, which cause us to wait in front of their entrance until 3:00am to see if there is anyone still coming. But they didn’t. After that we asked them for a refund, but they were unwilling.
Terjemah