New County Hotel

Myself and my partner had booked a room for 1 night at the start of December. We were fully aware that is was a budget hotel, but going on the so called recent pics it would do us for a night. Later discovered some of the pictures were from 2016. Well on entering said hotel there was a lovely aroma, cabbage is what it smelt like. Pleasant receptionist, didn't exactly give us any info until we asked her. Once that was sorted we made our way to the stairs, now this where the fun started. The stair carpet is thread bear, not sure when that poor excuse of a carpet took it last breath, but I'm more than sure it was circa 1970s if not earlier. On the way to our room we passed some sort of office, cupboard which had an open bag of rubbish just sitting at the entrance. Continued to our room along the dark corridor, swear we were in some type of Hammer Horror film, we have made it to our bedroom, safely thankfully. On crossing the threshold of our room we both just stood there, taking in sight before us. I honestly have never walked into a room in such a dire state than this one, it was freezing cold, window left open, parts of the window had been stained yellow from years of smoking, the bed base wasn't even together, the pillow still had the indent of the last poor guests head in it I could go on, oh why not let's go on. The bathroom was up a step that had bits missing from it, they had warned us about the step hut not the chunks missing from it, the toilet was clean but everything else just needs cleaned, 1 glass which was cloudy, the shower was moulding, the flooring was mouldy, sinking from the years and years of neglect, the thought of showering in that sent a shudder down my spine, the overall smell was damp and despair. I knew we were not going to be sleeping here but we had to leave as we had an event to attend, I had to stand on a towel to change as the flooring was just awful. We checked in around 6ish and we were in another hotel by half 9! Faulty towers just without John Cleese and the Major! Please don't book here, im not been mean im just been honest, clearly the owner or whoever is in charge doesn't care, which is a shame as its in a prime location

Stayed here overnight, for one night on a business trip. First impressions were that it looked okay from the outside, there is a tiny car park, free of charge behind hotel if you manage to get in there, if not there is a paid for carpark opposite. The receptionist was very young but okay and explained everything I need to know, the corridors were very windy and very dark, but have automatic lighting, if it works. The decor is post Second World War and I don’t think it has been decorated since then! Dust everywhere and very dirty with sticky carpets. The tourist information where you get all the leaflets was empty. The room itself, my double bed was half rock solid half like a water bed with no water in it! When I sat on the toilet a frosted window was all that stopped me being seen from the outside world, and when a double-decker bus pulled up outside where there was a bus stop, they could watch in whilst I was defecating. Even when sat on the toilet, the curtains were half a foot from the windows and everyone outside at my level could see in. The shower was mouldy. I spent the night outside the hotel and tried to enjoy the local pubs. If you like being stared at, questioned why are you there and like over 65 karaoke on a Sunday night this is the place for you! On awaking in the morning, the hotel was freezing cold, in fact Baltic, and when I complained to reception and asked why there wasn’t any heating, the older receptionist replied “I ain’t ney f****** electrician or plumber so how the f*** should I know” with no answer of a resolution. The breakfast is one star, processed meats, processed cheese, jam pots that you share from, the same goes with the butter and bargain basement, white or brown processed bread. God only knows what lives in those jam pots! Overall, this is a 1 out of 10 hotel to stay at, I will not stay there again, but the only thing I can’t complain about is that it’s £25 a night, but to be honest I would rather you stayed in a tent!

MY Room was brilliant i cant fault this Hotel ( But its a lie to say main door is left open all night as i said i will be in about 11.45 and they said the main door will be locked at 11.00 and it was ) But you get a key to come back late you let yourself in Main door then lock it again ) the staff are brilliant

Bed hard and uncomfortable to sleep on and service and food was not the best no entertainment and was awake most night due to bed and floor boards above of people walking above. And kept awake so not pleased

Positives- sockets had USB ports. Bed was comfortable and clean. Negatives- On arrival, met by man at reception gave him our booking name. No formal process handed us a key told us what floor with a "stairs round the corner reply. Stair, hall carpets dirty, worn and torn(trip hazard). Bedding had not been ironed and was very creased. Stains on the room carpet. Headboard, worn and scuffed. Shower head on wall, water poured over taps therefore could not stand under the water and unable to adjust. Won't be back, cheap yes, needs mega upgrading

Stayed here one night supposed to be two. We had to Move it was disgusting. Two couples both rooms were not cleaned, curtain poles hanging down. Birds mess on the stair windowsill, false nails down the side is the bed, and the list goes on. Even when we went to reception when we left we said we’re not staying another night and the girl did t even ask why…..

What can I say from u walk up to the front door it looks like a run down hostel went to check in just handed a key an told your on the second floor the spiral staircase was like going to the tower with worn and ripped manky carpet I have never stayed in as bad and def won't be back here again thank goodness it's only for one night the room curtains look like they bin there from the 70's an the wallpaper starting to peel of the ceiling definitely a big nooooooooooooo ever again

Please don't book this hotel.Turned up bed droken in half and pointing down at 45 degree angle ..Hotel is manky and doesn't look like being cleaned in ages .Feels like a HMO for junkies etc ...Beware don't book should be shut down

On way to room the stairs and corridors were dull and carpets were worn and dirty. Entered room and observed large hair ball on the carpets.also observed several large dark stains on the carpet which also looked dirty. Then checked the bathroom and observed the shower head and hose lying in the bath and no attachment on the wall. Tried to turn on water and there was no pressure. I observed headboard on bed was all worn and UPVC window was held shut with a plastic clip as handle lock was broken. Room was cold all night as wind was blowing in through window. In the morning attended at dining room which was unattended by staff and self service. Fridge containing large tub of butter with a knife for anyone to use. Cold meat and cheese on a plate with foil over the top. Unable to change room as advised fully booked. Advised by staff to speak to general manager to make complaint. Called several times and got different people who told me that general manager had just left and to call back next day. Spoke to a manager who said he couldn’t help. Also spoke to a female who was shouting telling me that everyone new how i was because i was a problem customer because i wanted to make a complaint. On leaving hotel my car was blocked in and i spoke to a foreign male who said he had stayed at hotel for 4 years. What type of hotel is this place. I took photos which are attached. I also noticed my room was on there website which didn’t look like mine