Hotel Ritz Carlton di Perth

Almost everything is good, but just we got a room with a spoiled towel handler. We got into the room, and the towel handler was not fixed.

The hotel lobby is beautiful, worthy of 5 stars. there are very handy automatic doors to help you navigate with luggage, the staff help with check-in plus new auto check-in machines to make the process quicker. Free apple juice was a nice touch after a long journey. The staff were excellent, very helpful and professional. Parking for the night at $20 was great and the parking lot is spacious. The rooms are very functional and comfortable with everything you need, plus clean and light. This hotel punches well above its star rating and we will definitely return.

I don’t think this hotel is in the best part of town but it is fairly central and easy to walk to some of the sights in the CBD and about 10 minutes walk from the station. However I wouldn’t walk around here at night on my own. I checked in quite late in the evening after a long flight from the UK. I had booked a small queen room and it was small. There was only a bedside table on one side of the bed, no wardrobe but two hooks with hangers on. There was a kettle, safe and fridge. The hotel website also mentioned a washing machine and tumble dryer for guests. What they did not tell me before I arrived was that there was building works going on in the hotel which started at 8 am. Not great when I was struggling with the UK / Australia time difference. It was quite noisy. The bed was really comfortable as there was a padded mattress topper. There was also air-con in the room which could be used to heat or cool the room. Although there was a mirror over the sink in the bathroom there was no mirror in the room with decent lighting to sort make up etc. out. There was a full length mirror near the door but not particularly well lit. The shower room was clean, with two large newish white towels provided. The water from the shower was hot, and decent pressure. It did leak a little under the door but not too much to become a problem. One of the issues with the room was noise control - I could clearly hear my neighbours raising and lowering the blind so there was definitely noise escape around the large windows. I was also woken during the night by one of the neighbours snoring loudly. And woken a few times each night by people returning to their rooms late. There is no restaurant for breakfast at the hotel but there are plenty of cafes locally. I chose this hotel because it was priced competitively but would not have chosen it otherwise

Handy sited apartment with a short 15 minute walk into Perth City/Elizabeth Quay. Breakfast was excellent with a choice of eggs freshly cooked for you along with the norm, bacon tomatoes beans, toast, pastries, yoghurt, fruit etc Staff were overall really helpful, shout out to the really friendly Angelica at the breakfast station. Thank goodness for the air conditioning as it reached 35-40 degrees most of the time we were here. Wi-Fi dropped in and out, although was free but a little frustrating. Heat and eat meals are a great idea if you don’t fancy going out or cooking….. big portions and an excellent price. Having a washer and dryer was fabulous as we have come back to the UK with no dirty washing, which is fab Bed and pillows were really comfortable, pool was great, along with the tennis court, however the whole building looks a little tired and unloved so perhaps it maybe time for a bit of a refurb and freshen up ( in the room we had anyway)

Worst place i have ever stayed entering our room i was shocked at how beyond filthy the room was i immediately went to reception to ask for my money back so i could find some where else to stay reception had closed and attempts to contact via phone went unanswered left me no other option than to stay thank goodness for early morning departure i had to buy cleaning products so we could use toliet as urine stain on lid and floor amount of hair left dust mould disgusting drinks spilled all down front door . 2 hrs it took to clean the filth from bathtub walls floors kitchen toliet fridge doors srcubbing off black mould in bathroom and around room windows we were unable to remove the odour of mould musty urine stale smoke smell thru out room no amount of glen 20 could get rid of it didn't help having skip bin and three wheelie bins over flowing with rubbish right at our door and windows there was so much wrong with this room to much to list put it this way after 2 hrs i still didn't shower plus two towels that smelt like wet dog for three guest thought i pass .i really feel the room does not get cleaned professionally it's the guests as if you don't clean room or do dishes you get charged 40 hr to clean room so all they do is change bedding and hung towels empty bins basically . I would never stay there again can't say it any other way than DO NOT STAY AT CITY WATERS

Great place to stay, large apartment lots of room

Excellent hotel for our first visit, 2-night stay in Perth. Ideal location for walking to various sites, or jumping on the free CAT buses. Booked an “Essentials”(basic) room which is small but truly provided all that we needed. Bed, linens, pillows were ideal, air-con quiet and shower fantastic! An in-room Nespresso machine was the perfect surprise bonus!! Each staff we encountered was polite, professional, knowledgeable, helpful and friendly. Special kudos to George (night mngr), Reena (9th floor concierge) and Roxie (front desk). One and only drawback was that the window in the room had been frosted over making any view to outside impossible. Why??? Even if the view was undesirable, blackout curtains cover the window. Would have been much nicer to be able to look out a window. Compare the rom to booking an inside cabin in a cruise ship! All in all, would definitely stay at Quay Perth again.

The staff bent over backwards to help me out, and kept me regularly informed. They replied promptly to any messages I sent them. My flight arrival time kept getting later and later. Eventually I arrived ... 4 hours late (onya Virgin!) ... and after 01:00 a.m. They'd given me clear instructions on how to get in. Unfortunately the keys didn't work, but when I rang them, they arrived quickly to sort things out. (Thanks Kelly!) The room was comfortable and had everything you needed. My only regret was that I wasn't there long enough to enjoy it more.

Clean and comfortable stay. Walkable to many shops and food outlets. The only gripe is that the paid parking is one street away. The room is neat and clean. The dryer and washer are clean and well-maintained - surprised that the lint filter is clean and empty, unlike some accommodation that don't bother to empty it. Spare pillows provided in the cupboards if you need additional ones. Would be good if a trash bin can be provided at the living area, and a drying rack for wet dishes. Pleasant and helpful staff. Note that the front desk is open till 11pm only. For late arrivals, do inform them. We reached at about 8pm and none of the street parking outside the apartments was not available so it was cumbersome to move all our luggages along with our kids. The entrance is not barrier-free (3 small steps into the main door) so travellers with heavy luggages might require some help. The building is secure with a tap access lock into the main door.