Hotel berhampiran Forêt du Bourgailh, Pessac

I stayed together with my partner at your hotel in Merignac last week the nights of the 29th and 30th of October. The night of the 30th we came back to the hotel around 22:30 p.m. and the reception was closed, so we used our card to open the main entrance of the hotel. Unfortunately, the card was not working as the door did not open. We tried several times to call the number which appeared in the front door, but no one replied. Suddenly some customers who were inside the hotel appeared and they opened us the front door. They told us that they have faced same issue; they could not open the front door. Additionally, they could not open their bedroom door, as the card was not working. We tried as well to open our bedroom door, but same issue happened, the card did not work. We were around two hours trying to reach someone from the hotel to solve this unpleasant situation, but we had no response at all. We were checking numbers of different Nemea hotels. We talked to both Lyon and Toulouse hotels, but they told us that they could not help us. They were stating that they were independent hotels and that they had no relationship between each other. We really felt abandoned and the whole situation was very unpleasant. We did as well call the police as we were desperate to solve this issue. As we had no response whatsoever from the hotel, we decided at around 0:15 a.m. to leave Nemea and search another hotel to spend the night. We needed to get a sleep. Same did the family that were with us in the reception. Moreover, they had two young daughters. Next morning, we went into the Nemea reception to explain the whole situation. The response we got from the man in the reception was to write an email to the following email account: merignac-stadium@nemea.fr. We did not accept so as we wanted a compensation on that same day. After that they agreed to pay us for the new hotel room we booked. This was not acceptable, and we required to compensate for the lost time, the several calls we did, the medication I was not able to take, and all the inconveniences caused. Finally, we got paid the hotel night at Ibis plus the Smartbox value. Finally, we would like to take the chance for you to recheck the internal policies on how you control the security as well as the emergency numbers in case any technological damage arises. A customer cannot be left abandoned as it has been done in this case.

Posto abbastanza comodo a 1 km, 15 min a piedi dall'aereoporto, molto pulito. Tutto bene? No! ALLA RECEPTION MI HANNO FATTO (RI)PAGARE L'IMPORTO DELLA NOTTE, DICENDO CHE IL PAGAMENTO FATTO CON TRIP.COM ERA SOLO UNA PRENOTAZIONE E NON ERA STATO RICEVUTO. DOPO AVER(RI) PAGATO, QUANDO HO MOSTRATO CHE IL PAGAMENTO CON TRIP.COM ERA STATO EFFETTUATO, MI HANNO DETTO CHE NON CI POTEVANO FARE NIENTE. AL MOMENTO HO PAGATO DOPPIO E SONO IN ATTESA DI RISOLUZIONE LA SETTIMANA PROSSIMA. TUTTO QUESTO DI NOTTE. PURTROPPO MOLTO INSODDISFACENTE

Excellent value for the price paid (£40 per night without breakfast). It is a very nice double room, with an en-suite shower and toilet. It is clean and modern, small but has all you need for an airport stay. There is a small desk, TV, aircon, hanging space for clothes. Towels and shower gel are provided. It is ideal if you have an early morning flight, and 1 tram stop from Bordeaux airport. It takes 2 mins to walk to the tram stop and the first tram to the airport leaves at 4.45am. Though they can arrange a taxi for you if required. They kindly printed my boarding pass. You can check out early in the morning, use the key drop to hand back the key, and you are given the gate code to get out when reception is not open. The only issue I had was that the Wi-Fi wasn’t working - this may have just been in the room. I didn’t have the time to inform reception, so perhaps they could have rectified this. Reception staff are helpful. You can pay for breakfast at an extra charge. Hotel doesn’t offer lunch/evening meals but there’s plenty of restaurants walking distance or short tram ride away. Very good value for the price paid, compared to other nearby hotels. I would stay again if I had an early morning flight.

Accueil minable par une fille *****e et dépressive. Rideaux avec des taches de moisi, couette avec des taches suspectes, ongles coupés sous le lit, bref. Cet établissement empire à chacun de mes passages malheureusement.

J'aime beaucoup le concept. C'est tres pratique et confortable. Les chambres sont spacieuses avec une bonne literie.

Bien placé à la sortie de Bordeaux, c'est un hôtel propre, literie très correct et chambres bien insonorisées, l'accueil est courtois et pro, petit déjeuné assez riche, mais les viennoiseries sont trop peu cuites à mon goût. Il y a un parking sécurisé et gratuit pour les résidents de l'hôtel et des restaurants accessibles à pied en 1 min !

Few bus stops away from Bordeaux Station. Service was excellent and very prompt. Room was huge and clean with speakers as well

Nice little room with excellent location, perfect for traveling people. Loved the breakfast the hotel had. With a great view from my room

Fantastic hotel within a 10 minute walk from Gare de St Jean rail station. Quiet location right on the tram line for easy access into the city centre. Rooms fresh with everything you need. It appears the hotel has had a recent make over as carpets and fittings all seem new. Air conditioning, opening window, fridge, electric kettle, safe, seperate bathroom to toilet. Beds very comfortable as were pillows. Nice hot shower and shower easy to access. Buffet breakfast excellent as is the restaurant. Foyer has plenty of comfortable seating while waiting. Staff were welcoming and went out of their way to be helpful. Most staff spoke good English which was nice when we do not have any French. We spent three nights here and can highly recommend the Novotel.