H Boutique Hotel Xplorer Kota Damansara

Hotel ini sangat bagus. Lokasi yang baik. Akan kembali tinggal lagi. Hotel ini mempunyai segala-galanya yang dikehendaki. Tetapi hanya masalah bilik yang sangat kecil. Dan kalis bunyi tidak bagus. Anda boleh mendengar di sebelah bilik. Tertangkap dan bercakap.

Location is good, you can have food every where. But! misleading in booking system. I selected the room type with window and city view, but since it is a self check in, only a number to call, but was told that all room has no window.  Check in with kiosk, and I need to re-check in every day, in order to get my room card. But need to call them, then they will remote access to the kiosk, key in all the username and password, which is very insecure, coz everybody can see it. My room is 208, they wrongly give me the 308 room card at the kiosk, then when I call up again, they just simply give me my room card… they didn’t check which room I actually stay? How insecure it is! When I go to check out today, and want to claim back my deposit at the kiosk. The system shows that my deposit was claimed. I called up the number again, she said I already claimed at 7am. I was still sleep on that time, how I claimed it? Then I request to have the CCTV record, then she just pass back the deposit to me thru the kiosk, omg… what is going on? It is very dangerous hotel. I feel very insecure and unsafe. Will not stay again.

The location is good as it's near the convenience stores, restaurants and even pharmacies. The room is REALLY small. The hallway carpets are also mostly stained. For this price, I'd expect a bit higher quality room conditions. The self-service kiosk is ok but not the best. When I checked out, the cash is finished and I had to go to the reception a couple of times. I think it should be made possible to check in/out in BOTH ways, via the kiosk or at the reception. However, the front desk person is helpful. Overall it's not bad, but given the room conditions, I think the price is a bit high.