Pengguna Tetamu
3 September 2025
I will not stay again. To start with, there is nobody at Reception. It is an electronic kiosk outside that you have to navigate to get a key. That was not overly complicated, but nowhere in the booking did it say this was an unmanned hotel. If you're not a little tech savvy it might get a bit testing. But be that as it may, the room was clean - if small.... There's barely room to walk around and the luggage holder barely holds half a small roll on. Check out was unclear to the point I just left my key and walked out. One has to pay a RM50 deposit that supposedly gets refunded on check out. I presumed - as is the case across the world - that you got refunded in tthe way you paid - credit card to credit card, cash to cash, etc. But noooooooooo. I got a message on whatsapp asking me for my personal bank account detials to refund the RM50. I have a Malaysian bank, but beware foreign travellers that this would be the cost of the overseas wire transfer and you'd end up getting nothing back. I should not have presumed, I know.... Overall I found service non-existent, I donated my deposit to charity - which the staff will probably use for dinner while laughing behind my back - but I was certainly not giving out my personal bank details to a complete stranger over whatsapp. The unfortunate thing about this rating system is that I chose it for location, so they get points for that - and to be fair the room - what there was of it - was clean. So they get points for that and now will rate as just average. But my personal opinon is that it is a dodgy, shady, clever tricky unfortunate and disaapointing way to treat a guest, and I will not be going back. Beware to others out there.
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