Ulasan Blue Ocean Resort

Jawapan daripada Pihak Penginapan: Dear Gregg D, thank you for your kind words, it was actually lovely having you and your partner stay with us so we are so happy that you have enjoyed your stay with us. We look forward to welcoming you back to Blue Ocean on your next getaway to Mui Ne. Warm regards, Kristy & all the team

Jawapan daripada Pihak Penginapan: Dear suzanc500, thank you for your lovely feedback, it's so nice and motivating for us to hear that we have helped our lovely guests to really enjoy their stay with us and I will make certain to share your message with all the team, but especially with our chefs in the restaurant. Warm regards, Kristy Marland, General Manager

Jawapan daripada Pihak Penginapan: Dearest Jan Paull, thank you so much for your kind words, both here on your tripadvisor review, and also in person this morning at breakfast as well. Talking with you in person I know that while all of our team has been helpful, but also some of the staff who have been so helpful to you are relatively new to our team so it is great to know that they are also understanding of how to provide great guest service & satisfaction. I do hope you enjoy your final evening here in beautiful Mui Ne and that you have a smooth journey back home as well. Safe travels, Kristy, General Manager

Jawapan daripada Pihak Penginapan: Dear 955oddb, Thank you so much for taking the time to review Blue Ocean Resort. While I am sorry that you had some difficulties with the internet, I am so very happy that the team has responded well and found a solution for you in this matter. I will pass on your lovely comments to our reception team. Warm regards Kristy Marland - General Manager

Jawapan daripada Pihak Penginapan: Dear Julie W Thank you so much for your kind words and lovely review. I am so glad that you have enjoyed your stay with us here and also that the team and I were able to help you in your onward journey. Vietnam is a beautiful and vibrant country but as a foreigner myself I do understand the desire for a peaceful environment to recharge our batteries at times so it is our goal to create this environment for our guests at Blue Ocean Resort and lovely to hear that you have enjoyed our little oasis in Mui Ne. Also I know first-hand how difficult it can be with the language barriers & cultural differences when something does go wrong here. For me I am so lucky to have my wonderful Vietnamese team who I can call if I need some help, but I know that many visitors here don’t have this support network so we always try our best to help our guests even when the challenges they face may not be here in Mui Ne, so I am so glad that we were able to arrange this support for you in Ho Chi Minh City. Julie I do hope that one day we can welcome you back to Blue Ocean Resort. Warm regards Kristy Marland General Manager

Jawapan daripada Pihak Penginapan: Dear Vingre, It was such a pleasure to have you and your sweet wife staying with us for so long, on a personal level we love having guests who stay for such a long time & also return guests as we find that friendships develop which really makes our jobs enjoyable so it is lovely to read how much you have enjoyed your stay with us as well. With our buffet breakfast we do try to offer a selection that suits as many of our guests tastes as possible. As I am sure you understand our Vietnamese guests ideals for breakfast are very different to our European guests ideals so I am pleased you have enjoyed it, but I am sorry though that you weren't so happy with the coffee included in the buffet breakfast which is filter coffee. We do also have espresso coffee (and a range of other options as well) available on our a la carte menu so I am sorry that you weren't aware of this during your stay as I do understand how important coffee is (especially in the morning). I do appreciate your understanding about the beach erosion situation here in Mui Ne at the moment. While there is no quick or easy solution to this matter, we do hope to have approval to make some temporary repairs & further protection in around 1 month, and the government is looking at more long term solutions for the area as well, but sadly these plans have had to be postponed due to the disruptions caused by the pandemic over the last few years, but they do understand how important this matter is for our local area so I am sure they will find a way to combat this matter (touch wood for luck). I am so glad you have enjoyed the New Years Eve gala dinner, we are so lucky to have such wonderful performers in our local area (such as the team who performs the Lion & Dragon Dance's, the the Traditional Cham performers & some fantastic International musicians as well - I actually think the staff enjoyed the show almost as much as our guests did) and of course our talented chefs preparing the buffet put their hearts into this dinner as well. Although we have some staff here who have been working with us a very long time who speak excellent English, we do also have some new, younger staff who are not yet as competent at understanding the different accents our guests speak English with (they learn English from Vietnamese teachers in school, so it does take a little time for them to adapt to understanding how a European speaks English, which is very different to how their teachers spoke English in the classroom), so I am very happy to be available assist our guests (I actually enjoy it) as needed, and also to train & develop these younger members of the team as well so they will be able to assist our guests as international tourism returns to Vietnam in the future. Vingre, I wish you, your wife & your family a wonderful year ahead & whether it is here or elsewhere I wish you good wind for your kiting as well. Warmest regards Kristy

Jawapan daripada Pihak Penginapan: Dear apaxe1, Thank you so much, we do hope you can come back again soon too. Warm regards Kristy

Jawapan daripada Pihak Penginapan: Dear Paul, It was so lovely to meet you the other day, and I know the team here really enjoyed your visit and your company as well. We really look forward to seeing you again the next time you have a chance to return to Vietnam. Warmest regards Kristy & all the Blue Ocean Family

Jawapan daripada Pihak Penginapan: Dear ChrisB, Firstly, thank you so much for your kind words, and thank you also for choosing to stay at Blue Ocean Resort. It is always lovely for me to hear how much our guests have enjoyed their stay with us, and all the team will be super happy to know that you especially enjoyed their friendly service. We will all be looking forward to welcoming you back to sunny Mui Ne when you return to Vietnam for future holidays. Warm regards Kristy Marland General Manager