Hotel berhampiran Cione Playground, Philadelphia

I really wanted to give this five stars, but, I can't do it due to some issues. Let’s start with what’s good/great: Loction. This location is close to lots of restaurants, shopping, the metro, and a nice walk to lots of the attractions. The room was clean, bed comfortable, and the A/C worked great. The housekeeping staff was super nice and got us extra towels when we needed them. Free breakfast was available every day. The not so great: The front desk staff was not so hospitable. There was only two working elevators out of three, so, there was always a long wait to get where you needed to go. We were told not to use the stairs. The breakfast was nice, but, I don’t think they had enough staff because items were always out and it was a wait to get the coffee, eggs, oatmeal refilled. The slow, individual pancake maker was a nice feature but there was always a long line. On our first day we asked for almond milk and they were very generous and brought out a half gallon which was placed in the refrigerator with the yogurt for everyone to use. On day 3 it ran out and when asked if we could have another one they said they didn’t have any. Obviously a lot of people were using the almond milk since it ran out in three days - two in my party were using it for coffee only. The pool area is a nice retreat, I wish the pool had stairs to wade in instead of ladders.

This a very good hotel to stay in, why? Such friendly staff, such a beautiful room, and what a convenient location! I would recommend it! Best of luck and best of joy to everyone who saw this comment! I would love the design and the vibe of this hotel! Definitely an easy 10 out of 10!!!!!!!!!

Juan at the front desk saved the day as I needed to change two rooms- the first one was dirty and the second one smelled like smoke. Juan made sure he got me a room that was clean and even went with me to make sure. The staff is courteous and professional.

Nice apart-hotel with good central location in Philadelphia and nice views. Breakfast quality could be improved.

One of the bedsheets is very dirty, full of black stuff and hairs, obviously not cleaned or changed after the previous guest. Good thing is there are fridge and microwave in the room. Lobby is at second level.

Excellent location. Very easy to walk anywhere. A bit of a small room but good for 1 or 2 people. Room is not sound proof at all, heard next door chit chatting late at night.

I understand that the property had been renovated. The room looked okay, I found dried crusty blood stains on the bedsheets. The room walls are thin, needless to say everyone screaming at each other in the room next door (probably high on **** and alcohol) at 1 am in the morning is my nightly entertainment? Only 2 sets of towels and this new eco-friendly policy means you don't get any new towels unless you ask and then nobody shows up. The toilet paper holder in the bathroom was broken, I had to flush the toilet a couple of times for it to work. The shower is nice and spacious. The cleaning crew must have been understaffed, because there was mold in between the shower tiles. There is no functioning ventilation in the bathroom. The air conditioning, when and if it works, is super loud. Upon arrival it was set to 72, I tried changing it to 68, but it jumped back to 72. TV was working, unlike the remote, some keys were just dead. The room smelled musty. No microwave, the fridge was not cooling either. I thought maybe the ice machine on the 5th floor could cool my water down a little. Come to find out that the ice machine wasn't working and from the looks of it, it never has! Also, the ice machine room looks like World War 2 has left its mark. The ceiling is about to fall down and it's dirty. The hallway has nice carpet but again, the cleaning crew might not be fully staffed and dirty fries were left all over the hallway (5th floor). I see that the hotel has a non-smoking policy. This may apparently only apply to cigarettes. Floor 5 and 12 reek of ********* so badly, it creeps into the rooms and makes a good night sleep close to impossible. It's not a whiff you get from someone who has recently smoked walking by, it comes from the rooms. It is utterly disgusting and Hilton should be ashamed. The staff at the front desk is jaded and rude, I'd be too if I had to deal with what's coming through that hotel. Breakfast doesn't open until 7am which didn't work for us because we came for a business trip and had to leave the hotel by 7am. Also, breakfast is not included in the $700 for 2 nights. Instead you choose from 3 or 4 overpriced omelets from a menu. $40 for 2 mini omelets and a cup of coffee. It didn't taste too bad but that price is not justified. Also, the breakfast room is way too dark. I could barely see the food in front of me. Parking is an insult to be honest. Philly is not a safe city and for $700 for 2 nights I would have expected parking at the hotel or at least covered parking that is being monitored at no extra charge. Instead, you can drive 1500 yards down the road to an open parking lot that will cost you $13 a night ($15 if you use a valet). It is not monitored, no security and any random person can walk in there and wreak havoc. Shameful. Overall, not a Hilton experience, for the price I paid I would have expected service which I didn't get. Never again and I am hoping other Hilton properties aren't so shameful.

The sound insulation was bad, can heard the water pipe, the people in the hallway, and the outside cars. If you are a quite sleeper, don't choice here. Overall the value of the cost is okay. The parking charge is not that reasonable.

Stayed here for one night to attend a Grateful Dead concert at Citizens Bank Park. We arrived 1.5 hours early but were able to check in. Karen (Front Desk) was so friendly and helpful. We were talking to another couple about directions to CBP and Karen gave us really easy directions so we could avoid I-95. We received a call from her shortly after getting to our room to make sure everything was ok and that we were pleased with the room. Room was clean, bed was comfortable, nice towels. There are no USB outlets in the bedside lamps. In fact, I don't think I saw any USB outlets in the room. I had to charge my phone & watch in a regular outlet at the desk. Hotel was easy to find and a short distance to CBP. Would definitely stay here again.