The hotel’s location is convenient, but unfortunately there were too many negative experiences, and I would not stay at this hotel or any other hotel in the same group again.
First, the check-in line was extremely long. The front desk staff were unfriendly, showed no smile, and did not mention that guests need to join the membership program to receive complimentary Wi-Fi. I only discovered this after I had already checked into my room, so I immediately signed up for membership. However, after checking out, I was still charged a $13.99 Wi-Fi fee on my bill. That makes me wonder what the benefit of joining the membership program was in the first place.
I am also surprised that in 2026, a hotel still charges guests for Wi-Fi instead of providing it as a standard complimentary service.
I am writing this review to inform travelers who have never stayed at a Marriott hotel before. In my opinion, there are many other hotels that offer better service and value.
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