Hotel berhampiran University of Advancing Technology, Phoenix

The ice machine were all broken. They ended up overchargeing my card. Management was rood and not very helpful. Do not recommend staying there. One of their staff members harassed my girlfriend and made her feel really uncomfortable!

雖然有點舊，但是很乾凈，非常寬敞。游泳池和高爾夫場都很美。很喜歡這裏。

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

mereka mempunyai sarapan pagi yang hebat dan ia berada dalam keadaan yang baik betul-betul di tepi lebuh raya. dan oleh Tempe. perkhidmatan pelanggan juga sangat bagus

Kakitangan sentiasa sangat akomodatif dan kemudahan sebenarnya telah siap dan berjalan, untuk sebahagian besar. Mereka memberi anda beg sarapan yang baik pada waktu pagi, kolamnya segar dan suasananya agak santai.

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

We landed really late around midnight in Phoenix and had our next flight at 7:30am. So we decided to book a hotel to be able to shower and sleep comfortably for a few hours. The location for this hotel is just perfect. you can take a really short ride with the sky train to 44th. At the station you head across the road via a covered and beautifully lit bridge and then you reach the station for the regular metro where you literally have to cross just one lane of a road and the hotel is right there. We preferred this option so late a t night because we were very exhausted and tired and didn’t want to wait around for their shuttle bus, which I believe runs every 30mins. We were greeted very friendly by the front desk supervisor and check in was a breeze. We had a nice room on the fifth floor, it was quiet, clean and had more amenities than we really needed. After a hot shower we found a few hours of good rest in a very comfortable bed. In the morning, checkout was just as easy and the shuttle bus was right there and drove us straight to our terminal. Again the driver was super friendly and helpful. If we had an overlay in Phoenix again, we would pick this hotel again and recommend it to anyone in the aame situation.

Upon check in to a 2 queen bedroom with my 3-year old son, the temperature was unbearably hot. 80 degrees! The air conditioner was already set to 68 and it was obvious the AC wasn't keeping up and wasn't going to get much better. The AC was working to some degree, because if it wasn't it would have been over 90 degrees in the 105 degree heat. I called downstairs to have maintenance come up while I went downstairs for dinner. They called me and said they would need to move me to a 1 King bed room. Upon check-in to the 2nd bedroom, it was slightly better than the first when it came to temperature, but again it was unbearably hot. I was sweating and now sharing a King bed with my toddler who was telling me it was hot. I couldn't sleep all night. I left the hotel early for my flight totally unrested. 0 minutes of sleep and I'm usually a sound sleeper. For my work, I'm in a hotel 2-3 times a week! Every week! All year long! And I have to go down to the front desk and ask for a new room about every 6 weeks across various hotels in the United States and other countries. What does that tell you? That AC units have an extreme failure rate in hotels compared to your own home's AC unit? Or that these greedy capitalists pigs try to do the bare minimum in maintenance and proper HVAC system design to reduce cuts to their profit margins and they just hope enough people who get into these totally unacceptable rooms will either accept a partial refund in terms of Hilton points, or they'll accept a King room when they wanted a double Queen and would have chosen another hotel property had they known this was going to be their fate for the night? I submit to you that there is only a tiny fraction of these AC incidents that are genuine AC mechanical failures. The rest are the product of greedy slum lords who know they are selling you a defective product and know you won't want to go through the struggle or the fight with them over it. I am a principled man. No one screws with me unjustly and gets away unscathed, even if it's for a dollar. I'll spend a thousand dollars before I let someone see a dime from me if they were taking that money on false pretenses. I was fully prepared to come back a week later to this establishment and rent out the exact same room in the exact same 105 degree heat, just to prove that this wasn't some coincidence that the air conditioning had failed soon before I arrived. Its obvious these inadequacies are known by management. The management of this hotel responds to every negative review on this website and accuses almost every guest on these review platforms of ”lying on social media.” Who are you going to trust? Who do you think the liar is? Is it the numerous guests with complaints? Or is it the management who accuses nearly every single bad review of being a lie? After days of calling the hotel for management and being told again and again and again that my call would be returned within an hour, or within 20 minutes, or whatever, I f

Our room was spacious and clean, AC worked very well! My daughters were disappointed that water in the (outside) pool was like a hot tub!

In a world where customer service is important, they exceeded expectations. From the moment I called their 800 number, to the moment I checked in and the bell service concierge. I like the snacks provided for purchase, and the restaurant downstairs, very convenient. The rooms are very clean and the parking is very simple and easy!