Ulasan Dewa Phuket Resort & Villas

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for sharing your experience with us. We're delighted to hear that you enjoyed the unique character of your room and the private pool surrounded by greenery — we’re glad the peaceful natural setting added to your stay.It’s also great to know that you found our location convenient and enjoyed being within walking distance of the beach for your strolls and runs.We do understand that the lush tropical environment can occasionally attract mosquitoes and other insects, and we’re continuously working on minimizing their presence for our guests' comfort.Your feedback is truly appreciated, and we hope to welcome you back again for another relaxing stay.Warm regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Abdulkareem,Thank you so much for taking the time to share your experience!We’re delighted to hear that you enjoyed your villa and felt well taken care of by our friendly staff. Our team always strives to provide warm, attentive service to make every guest feel comfortable and welcome, so it’s wonderful to know their efforts made a positive impression on you.We also hope you had a chance to enjoy the other aspects of our property, from the relaxing surroundings to our facilities and amenities. Your kind words encourage us to continue delivering the best experience possible.We would be thrilled to welcome you back in the future for another memorable stay and to show you even more of what our hotel has to offer!Warm regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Shaunleoi,Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed the beachside location, found our staff friendly, and were happy with the room.We’re sorry to hear about the mosquitoes and understand how uncomfortable that can be. Being close to nature, it's something we are continuously working to manage better, and your feedback helps us improve.We truly appreciate your visit and hope to welcome you back for an even more enjoyable stay.Warm regards,Tula Ritthisorn Operations Manager

Jawapan daripada Pihak Penginapan: Dear Sharon,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay. We're truly pleased to hear that overall, you had a positive experience with us and that you enjoyed many aspects of your visit – from our convenient location near the airport, national park, and Nai Yang Beach, to the spacious room, personal pool, and well-designed amenities like the bathtub and smart TV features.We’re especially happy you enjoyed the variety offered at breakfast – we take great care in curating a menu that caters to a wide range of tastes, and it’s wonderful to hear that our egg dishes stood out. It’s also great to know that you had a relaxing time at the spa and appreciated the professionalism of Shine and Nio, as well as the early bird discount.That said, we also truly appreciate your constructive feedback. We’re sorry to hear that mosquitoes impacted your enjoyment of the pool villa, and that the service experience was not consistent throughout your stay. While our team made efforts to assist with the insect issue, we understand how frustrating it can be and are continuously looking at ways to improve pest control, especially in outdoor areas. Your comment about recommending other accommodation options for guests sensitive to bites is a helpful note for both us and future guests.Regarding the service experience, we sincerely apologize for any lapses in attentiveness or response time, especially through our app. We’re taking this feedback seriously and will be working closely with our team to ensure better communication and service consistency moving forward.Lastly, thank you for your suggestion about complimentary drinks – it’s always helpful to hear what would enhance our guests' experience further, and we’ll certainly keep this in mind as we continue to refine our offerings.We’re grateful for your understanding, encouragement, and the time you took to share your experience. We truly hope to welcome you back in the future and provide an even better stay.Warmest regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that your check-in experience was smooth and welcoming, even at such a late hour. Our team always strives to ensure that every guest feels comfortable and well taken care of, no matter the time of day or night, so we're glad to know that we succeeded in making you feel at home.We're also delighted that you enjoyed our buffet breakfast each morning. It's wonderful to hear that you appreciated the variety of food, especially the Thai classics we offer. We always aim to provide a range of delicious options that cater to our guests’ tastes, so knowing you enjoyed the selection means a lot to us.We truly hope your stay was a memorable one, and that you had the chance to relax and enjoy everything our hotel has to offer. It was a pleasure having you with us, and we can’t wait to welcome you back whenever your travels bring you our way again. Warmest regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your lovely review! We’re so glad to hear you enjoyed our location—it really is a treat being just steps away from the beach and having convenient access to nearby stores. It makes us happy to know that this added to the ease and enjoyment of your stay. We truly appreciate your kind words and hope to welcome you back for another relaxing getaway soon!Warmest regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for taking the time to share your wonderful review! We’re absolutely delighted to hear that you had such a great experience with us. It’s fantastic that the villa, location, and close proximity to the airport worked out perfectly for your travel plans, especially with your early morning flight. We’re also thrilled to hear that the classic floating breakfast was a highlight of your stay — it’s one of our favorite offerings, and we’re glad you enjoyed it!We’re so happy to hear that you made the decision to shift from Patong to Dewa, and it’s great to know that it met your expectations. Our goal is to provide guests with a relaxing and memorable experience, and it’s wonderful to hear that we succeeded in doing so for you. We truly hope to welcome you back soon for another enjoyable and peaceful stay.Warmest regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Lizhiwei,Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We value all guest feedback as it helps us improve, and we regret that your experience did not meet your expectations.We understand your concerns regarding the size of the living area and the inconvenience caused by the billing oversight. Please know that we are reviewing this matter to ensure better communication and accuracy in the future. Regarding the credit card charge, we are sorry for the confusion, and we will look into this to ensure proper procedures are followed moving forward.We genuinely appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide you with the exceptional service and experience that we strive to offer all our guests.Warmest regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your stay in one of our villas and found it a comfortable place to spend your time at Naiyang Beach.We appreciate your kind words about the hotel and the overall experience, and we’re glad the villa met your expectations.We’re sorry to hear that the mosquitoes were bothersome during your stay — they can indeed be a challenge in tropical environments, and we’re continually working on improving pest control throughout the property.Regarding the beach area, we understand your concerns and agree that the natural surroundings can sometimes be unpredictable. We do our best to collaborate with local authorities and community initiatives to help keep the area clean and enjoyable for all visitors.We truly appreciate your insights and hope to have the pleasure of welcoming you back again — perhaps next time you’ll get to explore the main building too!Warm regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Larisa,Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our hotel’s convenient location near the airport, great value, and the peaceful beach nearby—perfect for relaxing.We truly appreciate your kind words and hope to welcome you back soon for another restful stay at Dewa Phuket Resort & Villas.Warm regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear KaiBerg,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our breakfast. We strive to make every meal a memorable experience.For your next visit, we’d love to invite you to join one of our cooking classes! It’s a great opportunity to learn some new culinary skills, try your hand at some delicious dishes, and experience a fun, hands-on way to create the flavors you love. We’d be delighted to have you join us!Looking forward to welcoming you back soon!Tastefully Yours,Permporn Wilaipornsawai (Perm)Executive Chef

Jawapan daripada Pihak Penginapan: Dear mmttvv,Thank you for taking the time to share your feedback. While we’re glad our location near the airport was convenient for your travel plans, we're truly sorry to hear that the rest of your experience did not meet your expectations.Your comments regarding the room condition and bathroom experience have been noted. We always strive to provide a comfortable and accurate reflection of our accommodations, and your feedback is important in helping us identify areas where we can do better.Thank you again for your honest input. It helps us as we continue to improve and refine the guest experience. We hope there may be an opportunity in the future to provide a stay that better reflects the high standards we aim for.Warm regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your thoughtful and generous review. We’re truly delighted that you found Dewa Phuket Resort to be a peaceful retreat and the perfect place to unwind. It's wonderful to hear you enjoyed the spacious villa, reliable Wi-Fi, and the convenience of our location near Nai Yang Beach and local amenities.Your kind words about our team — especially Jack Morais — mean a great deal to us. Jack and the entire team take great pride in creating memorable experiences for our guests, and your recognition is sincerely appreciated. We’re thrilled to know your stay was so enjoyable, and we hope to welcome you back again very soon!Warm regards,Tula RitthisornOperations Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your feedback! We're delighted to hear that you enjoyed the vibrant restaurant street nearby — it’s definitely one of the highlights of our location. We’re sorry to hear that the charge for the ice came as a surprise. We’ll be sure to review how this information is communicated to help avoid any confusion in the future. We truly appreciate your comments and hope to welcome you again soon!Warm regards,Tula RitthisornOperations Manager