Malisa Villa’s Kata

Ulasan Malisa Villa’s Kata

Malisa Villa’s Kata

40/36 Kata Road Karon Muang, Mueang Phuket, Phuket Province, 83100, ThailandLihat Butiran Hotel
Malisa Villa’s Kata
Malisa Villa’s KataMalisa Villa’s KataMalisa Villa’s Kata
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.3/5
Sangat Baik
112 ulasan
Ulasan yang disahkan
Persekitaran4.4
Kemudahan4.3
Perkhidmatan4.3
Kebersihan4.4
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Atur mengikut:
Semua ulasan(112)
Ulasan positif(99)
Ulasan dengan gambar/video(59)
Perkhidmatan yang baik(51)
Suasana yang bergaya(26)
Berdekatan dengan pantai(16)
Tenang & selesa(12)
Terlalu banyak nyamuk(9)
Makanan yang lazat(9)
Pemandangan baik(7)
Mudah untuk pergi membeli-belah(5)
Ulasan kurang baik(13)
Fakhira Mukhtar
Vila Kolam renang
Menginap pada Dis 2024
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Dis 2024
Pleasant stay here, beautiful place. The hotel is near the beach but need to walk about 5 mins. There’s alot of convinient store, 7eleven, Kata Night market near the hotel. overalll highly recommend for couples to stay here
Terjemah
Louisa Fong
Vila Pool Superior
Menginap pada Okt 2024
Pasangan
2 ulasan
3.2/5
Disiarkan pada 22 Okt 2024
Stayed in this hotel 5 years ago in 2019. It was much nicer back then, from services to staffs friendliness to the interior of the room. This is the only time I decided to come back to the Malisa hotel because the first time staying was really truly amazing. My boyfriend and I appreciated the surprised birthday cake and special room design prepared by the hotel staffs. Also you can tell that the hotel staffs tried their best to accommodate your needs and requests. However, this time we were a bit disappointed with the whole experience. My friend and I wanted to make a reservation for the spa and massage (since they were doing buy one get one free promotion) after we checked out the hotel on the same day (their spa only available at 2pm everyday) which means we won’t be able to do it before check out. Their staffs mentioned to us that we won’t be able to do it after our stay and not really willing to make adjustment to this and kept saying this is the hotel policy. They were still nice during the communication but I think in terms of flexibility, I think that could be improved. Besides, the interior of the room has aged quite a lot. Still not bad overall but you can clearly noticed couple of stains here and there. Lastly, on the day when we checked out the hotel, we had some communication issue with the grab driver and trying to ask hotel staffs to help for the communication. They told us that they were not Thai therefore they couldn’t help (which I believe they can’t easily find someone local among their team to help me out, this is what I called as good hospitality) but anyway, I was amazed by this and kind of confused why the hotel decided to hire staffs that aren’t local. I totally understand on travelling industry, sometimes you don’t necessary only hire local ppl to diversify the team but not even one local out of the two staffs in the hotel lobby? This is just not convenient to customers.  So i don’t think I will come back again, better go explore other hotel and villa.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Khun Louisa Fong,Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your loyalty to Malisa Hotel and your memories from your previous visit.I’m glad to hear that you enjoyed the birthday surprise and the efforts of our staff during your first stay. However, I sincerely apologize that your recent experience did not meet those expectations. I understand your frustration regarding the spa reservation policy and the challenges with communication. Your comments about staff flexibility and local representation are invaluable, and we will certainly review them to improve our service.I also appreciate your feedback about the room condition and amenities. We are committed to maintaining our standards and will take your comments into account as we continue to enhance our offerings. Best regards,Malisa Villas Team
Renato Vicente
Suite Deluxe dengan Kolam Renang Peribadi
Menginap pada Jan 2024
Pasangan
14 ulasan
4.5/5
Hebat
Disiarkan pada 4 Feb 2024
The place is great and the staff was very welcoming and helpful. Still, I believe that a place that has such a great facility and pleasant atmosphere could be a little more extra care on some particulars. I didn’t had any big issues but in suite pools do require more attention on cleaning and maintenance and there were small details like forgetting to put clean face towels (the first ones were removed after the first night and none was put back until the end of the trip). Also refill of shower gel and shampoo. As I said small things and details that you expect taking into account the upscale level of this hotel. On the other hand, front desk staff and F&B were absolutely great! I recommend it if you want a place to relax, find peace and be a little in touch with nature although 5 min walk from beach and busy district. It’s really a “oasis” in the center of the now hustle bustle Kata that, honestly, have had better days.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Khun Renato,Thank you for choosing Malisa Villa Suites and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our facilities and that our staff made your stay welcoming and helpful.We appreciate your constructive comments regarding the cleanliness and maintenance of our suite pools, as well as the attention to detail such as the provision of face towels and refill of shower amenities. Please rest assured that your feedback has been shared with our team for improvement.We are glad that you found our property to be a peaceful oasis despite its proximity to the bustling Kata district. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,Malisa Villa Suites Management
Aubrey~~~
Vila Premier Pool
Menginap pada Jul 2023
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Ogo 2023
I adore this place. Beautiful private pool, extremely comfortable bed, great breakfast with lots of options and probably my favorite - it’s close to the beach and restaurants but is a bit tucked away in its own little oasis. Staff is wonderful and helpful as well. I loved my stay and can’t wait to return.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for your positive feedback! We are so pleased that your experience at our hotel was enjoyable. We strive to create a positive experience for all of our guests, and it's wonderful to hear that we've succeeded with you. We look forward to seeing you again soon! Best regards, Malisa Villa Suites - Management Team
Deni Indra
Vila Kolam renang
Menginap pada Mei 2023
Pasangan
2 ulasan
4.0/5
Sangat Baik
Disiarkan pada 31 Mei 2023
Closed to the beach and restaurant 😀😀😀 Friendly staffs 👍🏻👍🏻and private swimming pool
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Deni Indra,Warm greetings from Malisa Villa Suites! Thank you so much for taking the time to leave us such a wonderful review.We are so pleased to hear that your stay was a positive one and that you found our team members to be so friendly and accommodating. Your kind words mean a lot to us and we hope to have the pleasure of welcoming you back again very soon!Best regards,Malisa Villa Suites - Management Team
Sergei
Vila Kolam renang
Menginap pada Sep 2023
Pasangan
2 ulasan
3.5/5
Disiarkan pada 28 Sep 2023
It was 99% positive experience. 1% is a man from reception who is in charge of our check out. This person accused me and my wife for stealing bamboo slippers. In fact that slippers was a present from check in manager. Slippers price is around 2 or 3 dollars total and I don't need it at all. Not now nor then. But present is present and i collect it as a gift. Than checkout guy took it rfom my bag. All i want now is to buy this hotell and fire all guys from customer service. This is the story about how one person ia able to spoil one perfect week in just one last minute. I never forget the shame and tears of my wife.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Khun Sergei,We want to extend our sincerest apologies for the regrettable incident that occurred during your check-out experience at Malisa Villa Suites. We are truly sorry for the distress this situation caused you and your wife.We genuinely value your feedback, and we hope you can find it in your heart to consider giving us another chance in the future. Our goal is to provide our guests with memorable and positive experiences, and we are committed to ensuring that all aspects of your stay meet your expectations.If there is anything specific you would like to discuss or if you have any further feedback to share, please do not hesitate to reach out to us directly. We sincerely apologize once again for this unfortunate incident and any emotional distress it may have caused.Warm regards,Malisa Villa Suites - Management Team
Pengguna Tetamu
Vila Premier Pool
Menginap pada Mac 2023
Melancong bersama rakan
6 ulasan
3.7/5
Disiarkan pada 4 Apr 2023
Good service. Little far from the beach for us. Big pool but not very clean. Medium + good hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to provide feedback about your recent stay at Malisa Villa Suites. We appreciate your comments, and we're glad to hear that you found our service to be good.We understand that the distance to the beach might not have been ideal for you, and we appreciate your feedback regarding this aspect of your stay. While we are not located directly on the beachfront, we aim to provide a comfortable and convenient experience for our guests with easy access to the beach and nearby attractions.We apologize for any inconvenience you experienced with the cleanliness of our pool. Maintaining a clean and inviting pool area is a top priority for us, and we will review our cleaning processes to ensure improvements in this area.Your assessment of our hotel as medium to good is valued, and we are committed to continually enhancing our services and facilities to offer an even better experience for our guests.Thank you for choosing Malisa Villa Suites for your stay. If you have any specific suggestions for improvement or if there's anything else you'd like to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Warm regards,Malisa Villa Suites - Management Team
Pengguna Tetamu
Vila Pool Superior
Menginap pada Mac 2023
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Apr 2023
Feel so welcomed in Malisa! The staff is incredibly friendly :) Also, the food is amazing
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for your positive feedback! We are so pleased that your experience at our hotel was enjoyable. We strive to create a positive experience for all of our guests, and it's wonderful to hear that we've succeeded with you. We look forward to seeing you again soon! Best regards, Malisa Villa Suites - Management Team
Diplodeac
Vila Pool Superior
Menginap pada Feb 2023
Pasangan
5 ulasan
4.0/5
Sangat Baik
Disiarkan pada 28 Feb 2023
This was a nice facility. The staff was friendly. The breakfast was good and there were several options. It was great having a private pool and a bit more space. If you’re looking for an area outside of Patong that also has restaurants and bars, this could be a good fit. The price is great if you’re looking for a private pool. However, for the price point I found myself questioning whether I would have preferred a smaller room in another resort with sea view and a few more amenities. One issue was that they couldn’t make all of the drinks on their menu. They could only make mojito, Cuba libre or gin tonic. Aside from that, the food options for room service took an insane amount of time to arrive. We waited two hours to receive two sandwiches. We ended up just going elsewhere for food and drinks which is fine, but maybe they should adjust their menu and/or increase service capabilities. Overall I enjoyed the facility. I would maybe enjoy it more with a family or small group of friends.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to provide valuable feedback about your recent stay at Malisa Villa Suites. We appreciate your detailed comments and are pleased to hear that you found our facility nice and our staff friendly.We're glad you enjoyed our breakfast options and the convenience of having a private pool and extra space. Our location, with restaurants and bars nearby, can indeed offer a more relaxed atmosphere compared to the bustling Patong area.We appreciate your comment regarding the variety of drinks on our menu and the time it took for room service orders. Your feedback is important to us, and we will assess our menu offerings and service capabilities to ensure a more efficient and satisfying dining experience for our guests.We're delighted that you overall enjoyed your stay and see the potential for even greater enjoyment with family or friends. We aim to continually improve and enhance our offerings, and your feedback helps us in that endeavor.Thank you for choosing Malisa Villa Suites, and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable stay. If you have any specific suggestions for improvement or if there's anything else you'd like to share, please don't hesitate to reach out.Warm regards,Malisa Villa Suites - Management Team
Myat Chal
Vila Kolam renang
Menginap pada Sep 2022
Melancong bersama rakan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 27 Sep 2022
Hotel is clean and staffs are all friendly. Food also nice.but some furniture are old. I totally enjoyed my trip
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr./Ms. Myat, Thank you very much for your positive feedback! We are so pleased that your experience at our hotel was enjoyable. We strive to create a positive experience for all of our guests, and it's wonderful to hear that we've succeeded with you.We look forward to seeing you again soon! Best regards, Malisa Villa Suites - Management Team
Pengguna Tetamu
Vila Pool Superior
Menginap pada Okt 2024
Pasangan
11 ulasan
4.5/5
Hebat
Disiarkan pada 11 Okt 2024
前台跟個***一樣,本來入住的時候就給了一張房卡,還有一張電卡他們已經插在房間裏了,退房的時候下大雨,非要我們給他兩張卡。把人攔着嘰裏呱啦的一頓輸出,非要人坐在板凳上不讓走,瘋了?而且沒有中文禮遇 太一般了真的 不推薦國人體驗
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your check-in and check-out. It’s important to us that all our guests feel welcomed and comfortable, and we’re sorry to hear that we fell short in your case. Your comments will be addressed with our team to ensure better service in the future.Best regards,Malisa Villas Team
Reshuidaidai121124
Vila Pool Superior
Menginap pada Jul 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 13 Ogo 2024
酒店環境很好,出行也挺方便的,附近吃的地方很多,711要稍微有點路但還可以接受,離卡塔海灘很近,房間裏的游泳池晚上很漂亮,小盆友玩得很開心!早飯自助的選擇不多,是點餐制,每人可以早上點個主食,我們每天都點了不一樣的,味道都不錯。
Terjemah
6/13
Jawapan daripada Pihak Penginapan: Dear Valued Guests,Thank you for your kind words and detailed review! We’re delighted to hear that you enjoyed the convenience of our location and had a wonderful time at the villa, especially with the private pool. We're glad the breakfast options met your expectations, and we appreciate your feedback on the variety. We look forward to welcoming you and your family back for another memorable stay!Best Regards,Malisa Villa Suites Team
Pengguna Tetamu
Suite Deluxe dengan Kolam Renang Peribadi
Menginap pada Okt 2024
Pasangan
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Okt 2024
服務很好,工作人員都會英語。環境也很好。早餐一般,但是門口就是網紅kiri餐廳。下次還會來住。
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued GuestThank you for your kind review! We’re delighted to hear that you enjoyed the service and our lovely environment. We're glad you had the chance to experience the nearby Kiri restaurant too! We appreciate your feedback about breakfast and will continue to enhance our offerings. We can’t wait to welcome you back on your next visit!Best regards,Malisa Villas Team
Buzhuangle
Vila Pool Superior
Menginap pada Jun 2024
Keluarga
13 ulasan
4.5/5
Hebat
Disiarkan pada 22 Jun 2024
服務態度很好,主動不夠,早餐是點餐,只有一份,而且品種較少,從邁考海灘萬豪轉場過來,感覺餐食差距太大,整體設施一般,去海灘步行10分鐘,附近有個小美食集市可以解決吃飯,味道不錯價格美麗,只是連續幾天沒有晴天,不是多雲就是陣雨,海浪很大特別要注意安全,希望大家開心😊
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words regarding our service attitude, and we apologize for not being proactive enough during your visit. Your comments about the breakfast options have been noted, and we are already working on expanding our menu to provide more variety and portions to better meet our guests' expectations.We are sorry to hear that you found the difference in food quality significant compared to your previous stay at the Marriott at Mai Khao Beach. We will strive to improve our culinary offerings and overall facilities to enhance our guests' experiences.We understand that the weather and large waves during your stay were less than ideal. We always encourage our guests to prioritize safety, especially during challenging weather conditions.Thank you for highlighting the nearby food market; we're glad you enjoyed the local cuisine and found it reasonably priced.We hope you had a pleasant time overall despite the weather, and we look forward to welcoming you back for a more enjoyable experience in the future.Sincerely,Malisa Villa Suites Management
DennisBergkamp
Suite Deluxe dengan Kolam Renang Peribadi
Menginap pada Mei 2024
Keluarga
2 ulasan
2.5/5
Disiarkan pada 2 Jun 2024
一言難盡。帶了小朋友,入住的時候讓加個嬰兒床,告知我門和房間太小放不下嬰兒床,實在沒想到都叫別墅了,連嬰兒床都放不下。吃早飯的地方我連續觀察了三天,空調都開的28度,可能是不想讓住客吃太久太多吧。 讓人感覺最不舒服的是,由於我老婆把機票買成了5月31號回國,而我當時酒店訂到了6月1號,就跟攜程客服溝通能不能取消最後一晚,給我反饋的是酒店不同意,我就找酒店工作人員當面溝通,還是不同意,我讓他請示領導,過了一會找了個自稱經理的人來,反覆跟我強調下了訂單就是簽了合同,要遵守合同,而且為了證明不是歧視中國人,給我舉了一個例子:一個阿拉伯人訂了半個月的房間,結果發現得了腦瘤,找他們退錢,依然是不退,最後人家提供了醫院各種證明材料,耗了三個月,也就僅僅退了一半的房錢。我知道經理是為了用這個例子向我説明,腦瘤都衹能退一半,你這種情況就不要想退錢了。可我聽完衹會覺得酒店從管理層到員工,都毫無同情心並且充滿了傲慢。 當天晚上我又寫了一段話讓攜程發給酒店,希望真正有權利做決定的人能看到,而不是找個穿人字拖自稱經理的人來敷衍我。最後得到的反饋依然是不同意。 第一次在攜程寫評價,希望給準備住這家酒店的同胞一個參考,反正以後我是不可能住這個牌子的酒店了。 第一張圖是我讓攜程轉給酒店的話,第二張圖是我離店時寫給酒店的。
Terjemah
Jawapan daripada Pihak Penginapan: Dear Khun DennisBergKamp,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely regret that your experience did not meet your expectations.Regarding the baby bed, we apologize for the inconvenience you faced. Our villas are designed with a certain layout, and unfortunately, not all rooms can accommodate a baby bed due to space constraints.We appreciate your observation about the breakfast area temperature. Our aim is to maintain a comfortable dining environment for all guests, and your feedback will help us review and improve our settings.As for your concern about the non-refundable booking, we understand your frustration. Our policy, as stated at the time of booking, is that certain reservations are non-refundable. This policy helps us manage our inventory and provide competitive rates to our guests. Our staff and management team are trained to adhere to these policies consistently to ensure fairness to all our guests.We regret any discomfort or misunderstanding you experienced during your stay and interactions with our staff. Your feedback is valuable, and we will use it to improve our services and guest experience.Thank you for your understanding.Sincerely,Malisa Villa Suites Management