David Joseph
9 Februari 2024
Orchid has a great location just 100 meters from the beach. And the water slides are fun, but can be dangerous as not always properly supervised.
But my BIG PROBLEM with Orchid was that they did not honor my reservation. We had clearly reserved a family room with 1 king bed and bunk beds for our 2 kids. Our reservation was also supposed to be pool side. However, the front desk gave us a room with 2 queen beds and with a terrible “garden view,” not at all pool side. We could have been okay with the 2 queen beds, although I specifically chose Orchid because of the bunk beds, as our kids think that sleeping in bunk beds is fun. But not being pool side was a dealbreaker for us. However the manager only said that they were very busy and that they give rooms on a first come first served basis. Of course that is a ridiculous explanation from the manager and totally unacceptable. The manager also did not offer any refund. And we had already prepaid for the room for 6 nights. Very frustrating indeed! The manager did offer to transfer us to another hotel, which was a newer hotel with bunk beds and a much better bathroom, but not poolside and 500 meters from the beach. My wife chose the newer hotel, which ended up being okay. But still unacceptable that we had to move hotels, not be poolside, and be 400 meters further from the beach. And no offer of any refund or free food or anything. Just their lame excuse of being fully booked.
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