The experiences I had during my stay at this hotel were absolutely horrible. I can say that it was the worst hotel I have ever stayed in. I strongly advise other travelers who are considering staying here not to do so. First of all, I came here with my husband and 2 kids. Hotel is defenitely not hygenic for kids. The room seemed like it had not been cleaned at all. The bed sheets and pillowcases were stained, and there was dirt in the bathroom. When I entered the room, I was hit by an unpleasant smell. This clearly showed that the hotel's cleaning staff did a terrible job. Also one of the biggest disappointment was that the hotel was not as advertised on their website. The pictures of the hotel and the room were misleading, and the actual conditions were far from what was promised. The room was not clean, and the furnishings were worn out and outdated. It was clear that the hotel had not been properly maintained or renovated in a long time. This was a huge letdown and made my stay even more unpleasant. The hotel's amenities were also very limited. The hotel only provided one room key card per room, which was inconvenient if my partner and I needed to go out separately. I didn’t know that so i had to wait my husband untill he comes back to hotel at midnight. And also, I had to wake him up during the day severel times because I dont have any other key,because he sleeps until late an me and kids go in and out for breakfast,pool,etc. Aditionally, we left out hotel card in the room today and when we came back, it was not there. The room service probably took our card after we leave the room,when we came back they tried to charge us 300 baht for a new key! So please if you leave your personal belongings the room, please make sure that there is nothing precious left inside,it can be stolen any time! Furthermore, the hotel charged me an exorbitant 700 baht for one towel, claiming that it was dirty. This was a completely unreasonable and unfair charge! And they never proove you anything! They just say it and charge it without any proove… The Wi-Fi signal was very weak and kept cutting out. There was no restaurant on site, and I had to go out to find food every time. However, the biggest problem with the hotel was its customer service. The staff were uninterested and unhelpful. They didn't respond to my requests promptly and seemed to lack any hospitality training. This made me feel undervalued and uncomfortable during my stay. Overall, staying at this hotel was a terrible experience. Everything from customer service to cleanliness was extremely poor. I do not recommend this hotel to anyone and think that anyone considering staying here should think twice. I am travelling all aroud the world and I never see something like this before! Remember, as travelers, we should be very careful about the quality of the places we stay in. Do not choose this hotel under any circumstances! Sincerely, Eylül
Sangat Baik
228 Ulasan