Shanice Henaway
21 Februari 2025
Stayed at this hotel for 4 night paying over $800. Plus had to pay $200 deposit.
20 mins after checking in and storing my belongings into the hotel room.
The manager had knocked on my door and falsely accused me of smoking ********* in his hotel.
Much to his surprise I was telling the truth and he apologized for the accusation.
Upon check out day. I cleaned the floors and all the rest of it. Took pictures for evidence of room when checked out.
Realised i hadnt been refunded my $200. asked for my deposit refund as it hasn't been put back into my account.
Manager denied paying me my deposit back and claimed that he had to pay his cleaners extra for the extra 40 mins they took to clean UNDER our beds. Which he never stated that would be a reason to withhold my full refund.
I left the room clean, no damages to property upon checkout, As manager instructed. I proved I certainly wasn't smoking ********* in his hotel.
Completed a complaints form about his customer service as he still refusing to give me my $200 deposit.
Will never stay there again.
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