Hotel berhampiran Mud Hole Island, Pinellas County

Отель супер, остановились в номере Мерлин Монро. Она в нем жила, номер уникальный и единственный в этом отеле. Чисто, персонал Вежливый, отзывчивый, завтраки очень вкусные. Вернёмся 100 процентов.

I stayed at the Holiday Inn Express on Gulf-to-Bay in Clearwater for two nights to escape Hurricane Ian. The room was clean and comfortable and it was great to have a free hot breakfast each morning. The lobby has lots of comfortable seating and a big TV. The hotel is in a non-evacuation zone and I felt totally safe and really didn’t hear the rain and wind.

I’m going to start saying that this family vacation was sweet and sour. After looking around and have my concerns because some of the reviews I decided to stay here anyways. I’m going to start with the positive things. Breakfast- pretty nice, there was a variety eggs, pancakes, fruit, cereal, bread, etc. Ms Penny at the breakfast station was nice and polite. The room that was assigned was clean, the bed was comfy. *now let’s go with the next… 1. We arrived around 6pm, I proceeded to check in the lady at the front desk agent I’m not going to say her name but stars with Y (very unprofessional) told me that I was checked in. I was (what?) no I’m sorry but we just arrived, she was yes you are, I was no, then she mentioned another person name with my last name and said are you sure you are not _ _ and I was so now I don’t know my name :/ I was no ma’am that’s not my name. So the other person showed at the lobby because they assigned the wrong room… that means they assigned somebody else to my room without check and compare the name on the id and the credit card :| si the hotel manager came and reassigned another room for me and for the other lady, at this point the front desk lady said but there is no more housekeeping personnel and I was OMG, so after we finally got our room (finally), Sunday afternoon I told my husband we are having a good time with the kids let me see if I can extend one more day, so we can do something else with them, I proceeded to the FD and talked to the gentleman (Don’t remember his name) he said well to extend a night is 149, I said ok let me talk to my husband I’ll be back, when I went back who was there again Ms Y, so I said Hi I want to see if I can extend one more night and she was well is 159 and I was OMG here we go again. I was Ms Y! I came here a moment ago and he told me another price and she was no, he was incorrect, I was online is 136 and you are telling me that is 159. You know never mind. At this point I was so upset that I call Guest relations and explain everything from the beginning, they call the hotel and the lady told the Guest Relations agent that non of that happened and I was like whattttt, so now she was calling me liar ??? To put the cherry on top when we were ready to checkout and put our luggage in the car, we noticed that someone hit our car in the parking lot ( I thank God that wasn’t that bad) at this point I was so frustrated!!! We asked the Front desk and guess what?!?! There was no cameras in that side of the building! Yes, no cameras in a side where there a door with no lock and anyone can enter to the premises and have access to the rooms. I worked with hotel industry for more than 15 years and this was a terrible service and experience ! Picture of the good and no so good!

很滿意，下次繼續住

酒店距離Tampa beach開車有十多分鐘的路程，不是很遠。前台小姐姐超級熱情，房間也比較大，雖然看上去裝修的時間有點長了，但是很乾凈。房間裏有烤箱、冰箱、洗碗機等，有需要的話非常方便。酒店還提供免費停車，這還是比較划算的哦。

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Great people! Great service! Clean rooms!! Cleaning staff left cookies and milk as a welcome present!! I will be back!