It was our third time in Zanzibar (but the first in this hotel), this time it was a totally disappointment. We started with the worst reception ever at an hotel, with a grumpy employee who didn't want to take her time to explained anything about the hotel, nor even offered us a glass of water after a long travel. We didn't felt welcome. We had told them we would arrive at 10pm and we asked in advance to provide us something for dinner, but they just left us a horrible sandwich and a banana in the room, not even a single drink. For a family who payed for an all-inclusive package and didn't used it on the first day, we expected a little bit more care and concern. To this hotel, the top priority is the profit and never the well-being of the guest. Employees are always trying to sell us something, massages, wines, trips...it's annoying having all the time someone disturbing you, to try to sell you something. The most crazy thing was when my son made a small cut in the feet, in the stairs of the main pool and I asked for a first aid box, to sterilize the wound, but instead of provide us any help, they insisted with me to go to an appointment with the doctor of the hotel, just to forcing us to go to the health center, to give them some extra profit. Thank good I had medicines with me and I was able to sterilize the wound caused by the lack of maintenance of the equipment of the hotel. The stairs from the main pool to the beach need urgent improvements, the same at the swimming pool near the Masai Village, there are holes inside of the pool. They say they are against plastic pollution, as an excuse to don't provide water bottles to the guests, but then they use a lots of other plastics utensils and objects and they have garbage everywhere in the sand and they don't clean it. There are constant power cuts of electricity and several times during the night. The rooms are acceptable, but the bathrooms need urgent improvements, especially because the bathroom windows don't have glass, because of that the heat is always coming inside, so it's impossible to don't use the air conditioning. On the second night the air conditioning broke down and it was impossible to sleep, we complained to reception during the night and they said they would find a solution on the next day, but only after 4 complains in the reception they finally changed us of room. We had a late check out but they didn't let us keep the room and they weren't fully booked, so once they don't even have a proper place for situations like that, although they gave us opposite information, we had to take a shower in a room used by several people who were also checking out that day, they didn't even clean it between users, so the bathroom was disgusting, full of used towels piled up, dirty floor, This is definitely not the service you expect from a 4 star hotel. The All Inclusive is very light, most things are not included. Don't spend money on the seafood restaurant on the beachfront, the seafood tha
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