Grupotel Parc Natural & Spa

The hotel is great. Staff amazing and attentive. Food is awesome! Rooms were recently renovated and are perfect! We would definitely come back! The only things we would change is: entertainment until 11pm (instead 22:15/30) and the part of the beach directly below the hotel had quite some sea grass on the first days, but that got better - plus the beach is an official one and not owned by the hotel.

The Grupotel Park Natural on the island of Mallorca is one of the nicest Hotels our family has ever stayed at. The quality of the property, the excellence of the food and service and the staff who truly care about your experience, during your stay, make this hotel one our family will continue to return to . MKB-Canada-June/24

This is definitely a “trust the reviews” type of choice. I’ll admit I was a bit skeptical at first BECAUSE the reviews were overwhelmingly positive & we’ve been burned in the past by choices based on that. But I can confidently say that the 5 star rating is spot on. The search for a beach resort that’s steps away from the beach proved to be more difficult than expected, but thankfully that’s exactly what this resort was. If you can get a room in building 3 you’ll have a view of the ocean and be a short walk away from the beach. We’ve traveled all over the world and I can say that every staff member we encountered here was kind, courteous & extremely helpful. We’ve NEVER experienced service like we did here, everyone was great. (Special shoutout to Javi) The only gripes we had with our stay was that the beds were horrible. I know in EU two twins are what classifies as a king, but they were just flat out uncomfortable & were made up as two completely separate beds. Also, when the AC was on full speed there was a loud annoying noise that made it difficult to sleep every night. In the grand scheme of things these were very minor and were made up for by everything else. If you’re looking in this area don’t hesitate to book here. All around 5 stars!

This really is a special place. I read a lot of reviews and always take them with a grain of salt but this place lived up to it. Its a quaint place, not a large complex at all. A good mix of families with young kids and older couples. Not a party scene, just relaxation. Rooms were excellent. Well maintained and appointed and the beds were fantastic. Fairly quiet as well, with minimal noise from above or the corridors. We really stayed within the resort for all three days. Breakfast an dinner buffets were amazing spreads. At dinner you had an entree to choose from, if you wish, in addition to the buffet. The restaurant that was open for lunch during the day had a great view of the sea and the food list was impressive. The most amazing part, frankly, was the attentiveness of the staff. We have stayed at a lot of hotels and resorts, from Wyndhams to Sheratons to Ritz Carltons and Four Seasons. I don't think we've ever encountered a more friendly team of people. And we only stayed there 3 days and 2 nights at the end of a 10 day Spain trip. I'm not exaggerating when I say that every person you encounter says "hola" and almost all of them ask you how everything is going and if they can help with anything. All the time. Even in passing in a lobby. Clearly they have many return visitors and people return for a reason. You can tell they remember these people. It's really exceptional. For that reason alone, we will be back! We want to explore Mallorca further. As mentioned, this was a relaxing end to a busy trip through Spain. We look forward to a week or more at Grupotel in the near future.

Most attentive staff with each his/her own professional and yet amicable approach. Furthermore, this seaside hotel boasts ample luxurious facilities and well maintained spacious rooms full of amenities. We would very much enjoy a return visit. Gracias

Everything was phenomenal. The service staff was exceptional. Breakfast and dinner were beyond expectations. Location is perfect for beach access. No complaints. Room was clean and well maintained and the nightly entertainment was a nice touch. Will return.

On arrival at the Hotel, we were greeted by Laura, who showed us around and to our room, which was lovely. We then had a late dinner, which was excellent. Throughout our stay, we did not venture out for dinner as the quality and choice of food on the a la carte and the buffet menu was excellent. We did have a slight issue with noise from the room above due to the chairs being moved about frequently. When this was mentioned to reception, they immediately offered us another room and we were provided with a free upgrade to a suite on the ground floor overlooking the pool. The additional space was fantastic. We found ALL the staff to be kind and helpful and also very good communicators, especially in the dining room at breakfast and dinner. We enjoyed the evenings in the bar with the entertainment and the choice of drinks was very good along with excellent service. The only thing that let the hotel down was the lack of heating in the outdoor pool. Not quite sure it wasn't heated but it meant that the indoor pool was usually used by adults with very small children and therefore very noisy and uncomfortable.

Overall it’s a great hotel. Very clean. Friendly and professional staff. The food is great. Our dairy and gluten allergies were accommodated well. The area around is beautiful (clean beach, quiet natural park). The spa was good and clean. The gym needs some service as the Technogym machines and the rower were rusty due to the chlorine of the water of the swimming pool. We will definitely come back there!

Considering it was the first day opening from the winter shutdown the staff and facilities ran smoothly with impeccable service from checkin, dinning, attentiveness of staff and spa facilities.