Pengguna Tetamu
30 Jun 2024
Lovely hotel and rooms although for a 4 night stay we had to request cleaning twice as no one was ever showing up. Sadly Staff ruined our experience. We were leaving on Saturday so on Friday we asked reception if they could help us organise a taxi to the airport for the following day- we were told not to worry just come down half an hour early and they will get us a taxi on the day. On Saturday at checkout we asked the man at reception to book the taxi for 14:00 and we were going for a stroll, he booked it for 16:00 so then when he confirmed I said no we need it at 14:00 ( mind you through this whole process he was huffing and puffing absolutely fuming he had to make this call ) he rang again and as there was no answer he huffed he will try again soon as he is so busy with checkouts now he has ‘no time for this’. We went for a stroll and came back at quarter to 14 to get the bags, he was having chats with other staff members and ignored us for a few minutes, then appeared we asked for us bags which were thrown at us and when I asked about the taxi HE HAD NO RECOLLECTION- then remembered and was like ‘ah there is no signal I am busy I have no time’ I asked for him to ring so he did and surprise surprise there was signal but no one was answering so he just didn’t bother again. When I asked would he mind ringing again he literally SHOUTED at us saying he is too busy it’s impossible to get a taxi on a Saturday and aggressively rang again and kept throwing the phone at me to hear the signal and how no one is answering. Then just gave up chose to ignore us and moved to another person who just arrived!!! This one the only person in the 15 minutes there so I’m not sure who he was so busy with aside from chatting with his mates. I politely waited and when he finished I asked would he mind trying again, and again in a huff tried ringing, flinging the phone at me and again in a raised voice shouting he is too busy just to go find a taxi on the street and basically he turned away!! If not for a friendly local we wouldn’t have found a taxi and missed out flight. I have never experienced such awful service. The receptionist was bald tall man honestly avoid at all costs as he was just incredibly rude.
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