Hotel berhampiran Grandma's Candy Shop, Plattsburgh

A little disappointed as the pictures of the room showed a jacuzzi tub in the room and there wasn’t one. Other than that, it was clean and the bed was comfortable.

Overall, I had two good stays here within a three day period as I rotated between here another nearby Choice property to maximize my points with the current promotion. Service at the front desk was excellent, with thorough explanations of the hotels offerings provided. It can feel like a bit of a maze to get to your room, but eventually you will get there just fine. Inside, the room was clean and comfortable. The internet worked flawlessly. This is not a five star review because the noise issue must be addressed in this review, and this is a noise issue that is out of the hotel's control, in all fairness. I'm taking about how noise carries in the hallways, moreso then the average hotel. When you have ”that person” who loves to talk to the person walking right next to them as if they are all the way down the hall, you are going to hear this conversation for a while. If you're anywhere near the pool, and it's a weekend, be ready to hear a lot of noise in the hall as people walk to it and from it during the pool hours. None of these guest behaviors were a product of the people doing anything out of the ordinary, but the noise just carries more then I have experienced at other properties, and I don't really know why it does. This is an ”evening” issue more then a ”night time” issue. If you're going to be watching TV, or streaming videos, or simply checking in after 10pm or so, then this probably is not something that will impact you all that much. If you are going to be doing work from the room, such as doing reports online or other business plans, reading, during the evening hours, then this may be more of a bother. Perhaps a much better ”leisure traveler” hotel then a ”business traveler” hotel. Before I leave this review, and I want to preface this by saying this has not impacted my rating. Whoever did the tile work in the rooms did an awful job. Tiles are not level (especially in 208, but 205 as well) and poorly connected. In 208, there is an empty area where tiles were not even large enough to make it to the carpeting, and nothing place to cover this opening. I meant to take a picture of that before I left. It is as if whoever did this work just tossed them on the floor with no care whatsoever. If this was recent work, I highly suggest calling them back to do this right. Since I saw both 205 and 208, I know this was not just ”one room”.

It was great experience we really enjoyed thanks for everything good luck

Having stayed here before it became our first choice when staying in the area. The moment we walked in we were greeted like long lost friends. Karen at the front desk is always the best. Very welcoming and a pleasure to chat with. She is always on top of her game even when training new personnel or dealing with a stubborn front desk computer. A big thank you to her personally. As for the hotel, everything is awesome from the clean well set up rooms to the most comfortable beds. And peaceful quiet nights. To the sparkling pool area and the awesome hot breakfast included in the nightly rate. Everything is just top notch. You won't be disappointed should you choose to stay here. Again a big Thank you to Karen, we will definitely look forward to our next stay.

It was our first time in Burlington and I am so glad we chose this property for our four night stay. EVERYONE on staff was friendly and accommodating. We did upgrade to a lake view and it was worth it. Room was spacious and clean with lots of extra towels. We opted to for go daily cleaning service. Extra pillow and blanket were provided in the closet. Air conditioning worked wonderfully. We were invited to the manager’s evening reception on the day we checked in and it was incredible with gourmet appetizers. There is a great area in the lobby for relaxing. WiFi was exceptional. We did have breakfast on our last morning and it too was awesome from the service to the meal. Although I didn’t use it, the gym was very good. Even had a Peloton bike.