Elba Lanzarote Royal Village Resort

What a fabulous week we had at this hotel. Nothing was too much trouble. The staff were very helpful and friendly. The Spa, including the treatments and staff was amazing. Breakfast was very good - so much choice. We enjoyed lunches at the adults only pool bar - again, the staff were outstanding. We personally struggled with the evening buffet as we can be fussy eaters but the Al a carte was outstanding - we highly recommend the T Bone steak! On check out day, which was at noon - the staff were very helpful as our transfer to the airport was 15:39. We were offered the hospitality room to shower and get changed. We surrendered our room but continued to enjoy the pool and bar until we were ready to leave. Thank you to everyone!

Worst hotel I have ever been to. Bed was never made for 3 days and towels weren’t changed for 3 days. Never got fresh bedding the whole holiday. The floor never got swept or washed in room. I had to re shower my feet after I got out of shower and put shoes on as feet were black off the floor. Never got a coffee machine in room as stated and used their milk one night on the coffee I bought and the milk was bad. This never got restocked. The food was so bland and rubbish, the rice was hard and uncooked on a couple of occasions and the chicken was raw. You had to struggle to find a clean plate and sometimes had to set your own table as they weren’t getting cleaned. So we ate out every single night after this. The lobby bar queue was stupid 1 person serving on bar and my husband stood 40 minutes for a drink. We never went back. The pool bar always ran out of glasses and when you did get one they were either dirty or cracked. The only good things about this holiday were the amazing people we met all the guests seem to gel together as we were all in the same position and the location of the hotel was great it was a 10 minute walk into town and 5 mins to waterpark if you wanted to use it. In my opinion they were very short staffed, and the poor staff were over worked and sick of their lives. I don’t think reception staff knew what any rules or procedures were either as I presume management kept changing things as everyone was getting told different things. Some people were getting their armbands cut off at 12pm and not allowed to use restaurants and bars and others weren’t, it was a shambles and I wouldn’t go back to this hotel if you paid me.

We travelled as a family of 4 with 4 year old and 14 month old. I wouldn’t agree with all the negative things people say about food I think it was good choice of what to eat every day in the buffet restaurant, we always found what to eat and no problem feeding kids. Never waited longer than 5 minutes for the drink always had clean table and cutlery. Rooms are cleaned and good size with fresh towels every day. Entertainment for kids was ok a bit repetitive but kids enjoyed it. The snack bar could do with improvement flies around all the food it’s not very appetising. Overall we enjoyed our stay and I would recommend this hotel if people are not too fussy.

I really wouldn’t recommend this hotel to any one at all it’s a very unhygienic hotel every plate you pick up has left over food on it glasses are constantly dirty every drink I had pretty much had bits in it we eaten a couple times in the restaurant hoping it would get better and it got worse we had to eat out ever day the bar staff was really nice though but over worked sometimes queuing 30 minutes for a drink the rooms in my opinion was clean and up to date pools are freezing cold and very salty I will be trying to get some of my money back as it cost £4000 defiantly not worth it

The hotel, rooms, grounds, spa facilities etc on site are stunning!! Very clean, very modern, it has everything you need. Great location too.. this place has so much going for it, and on the face of it should be amazing! Unfortunately as mentioned in many other reviews, this hotel does fall short of its potential which is a real shame. For an all inclusive hotel, you feel quite restricted in what you can and can't do/have. Queues for the bars aren't too bad, but are unnecessary. Restaurant staff work hard but there just isn't enough of them, again unnecessary. I say unnecessary as there is a simple solution.. offer more self service for soft and hot drinks. This would reduce waiting times at bars and take pressure off staff. Many other all inclusive hotels allow you to get your soft/hot drinks and people are generally happier with that arrangement. This hotel doesn't offer that, you have to wait for service on everything. These may be personal issues for us, but I have very sensitive skin, and unfortunately couldn't use any of the pools at the hotel. The salt water pool is over the top salty, and whatever they put in the other pool caused me issues as well. The sea was less salty and I swam in there just fine! My wife is a vegetarian, it may be a cultural thing, but there just are not enough suitable vegetarian options at the hotel. If you have sensitive skin or are a vegetarian, look elsewhere! Most of the staff are friendly and helpful.. credit to Alejandro and Lucia as well as a few others (we didn't get the other names unfortunately) they were brilliant. However, such was my frustration with two members of staff on separate occasions I ended up shouting at them.. which is out of character for me.. they were very rude, and made my family feel like we were causing them a nuisance after making very simple requests. 1. As a family of three, (two adults and a child) I ordered two alcoholic drinks, and a pineapple juice at the evening bar. I was refused service as their rule is two drinks per person. I was told I'd have to bring the whole family to the bar to get three drinks. However they also have a rule that children aren't allowed to go to the bar. Doesn't add up.. I fully understand the need to limit drinks per person, but a bit of common sense in this situation would have been great. 2. As part of the all inclusive you can book one evening in the 'a la carte' restaurant. On the Thursday we went to reception and asked to book ourselves in for the 'a la carte'.. Javier asked us for a filled in booking form.. we were never given a booking form on arrival so asked if we could have one. He rolled his eyes and shook his head then reluctantly went to the computer to book us in without a booking form. He took our room number, put it on the computer and said "You leave on Sunday, you only give me two days!?" again, shaking his head, rolling his eyes and sucking his teeth. I told him that if it was too much trouble for him, then to forget it.. I had

The weather was great. The hotel on the other hand was not .Food was lacking and the staffing situation was terrible. You had to check your plates were clean and if we found a spoon we grabbed it straight away because they were like gold dust. Finding a clean table was a challenge and then waiting for someone to take your drinks order was hard work. They seemed to accept that there wasn't enough staff so why then book out all the rooms if they knew they couldn't cater for them. The one good thing was the rooms. They were cleaned everyday but again we were only given wooden spoons for our coffees. I would definitely not recommend this hotel to anyone and will not be going back. There were 4 adults and 2 children at a cost of £4300 way to much for the service we received. This is not worthy of it 4 stars. And the reviews of other travellers saying how wonderful it was must have been written by the managers themselves.

Hotel was spotlessly clean. Adult only area was great and bar staff were really pleasant. Food at the adult only was good but the adult restaurant upstairs was not all that great with not much of a choice. Only complait I would have is that the mini bar in the room was never stocked during my entire stay

Amazing family holiday at the premium suites . Rooms to a high standard cleaned daily .Great food and premium drinks .Facilities fantastic , staff very friendly . Nothing negative I can say . Thankyou so much for an amazing holiday from the Constantines