Hotel location is ideal to explore Playa's ever growing areas. We stayed in the Master Suite - room size is excellent and the external Hot Tub a nice area to relax.
We noted it was a special celebration and the staff did a great job on decorating the room for our special event.
Initially, breakfast offer (continental) was very poor (as commented by others) - but on discussion with the Manager we agreed an upgrade - this was great and very healthy (served in Green & Fit)
Hotel amenities are quite poor - Sky Bar should be renamed to Sky Terrace - as there is no Bar services and the whole upper deck area is falling into dis-repair and an underutilised space for the hotel.
Pool appears to be maintained - but due to lack of facilities and particularly the poor state of the toilet/changing areas not used.
Room amenities are very basic and limited to 2 coffees per day, 1 bottle of wine on arrival (for 2 persons this was not a luxury offering) - no other refreshments, or water given. Room service every other day.
Cleaning staff are great and did a good job on the room, but public areas – particularly the toilets are not maintained.
Front desk staff are disconnected from the guests and only respond when asked/ prompted for action.
Overall, the hotel could be an excellent base in Playa, but without investment in the amenities – there offering of a bed & limited breakfast will cause them to decline further.
Terjemah