Comfort Inn & Suites Kenosha-Pleasant Prairie

Great breakfast, very comfortable facility for a weekend getaway.

The suite was very large and very reasonably priced. Unfortunately, the room had an over powering smell of cleaning agents. The floor was dirty under the sofa. I could easily hear the people above us and heard knocking on that room’s door throughout the night. The price I paid for a suite was a bargain, but now I understand why.

The room above us was very noisy. I went to the front desk to complain. She called the room and politely asked them to keep it down. Then called us to let us know they apologized and we could reach out if it didn’t stop. The noise stopped immediately and the rest of the night was quiet/uneventful. Very nice customer service.

Check in was super easy and quick. It is an older hotel that is taken care of. The jet tub room was amazing. Spacious. Bed was comfy and we were not expecting the electric fire place. Such an amazing surprise. We had actual meant to book another hotel here in town. We didnt know this hotel also had jet tubs, definitely will be letting family and friends know!

Was a last minute decision but the lady working was awesome and got us a room with no problems wat so ever!

Stayed overnight in a suite. Room was nice, bed very comfortable and it was great to have a living room separate from the bedroom. My only issues are that the bathroom had no fan and the toilet was noisy when flushing (a screeching noise from the water intake in the tank). Hotel was not very full and it was nice and quiet. Breakfast was decent, eggs were very cooked and biscuits cold but it was filling.

Overall, we enjoyed our stay. The pool was not as warm as desired, and the sofa bed was far from comfortable! But it was well priced and located close to our daily activities.

front desk clerk was watching tv when I left and didn't want to be bothered.

I would never stay here again or recommend this place to anyone. We stayed with several other families as part of a youth sports group. The manager on site is unprofessional, not welcoming, unstable, and knows nothing about good customer service. Our room was dirty upon arrival, the bathroom has bubbling paint around the shower area, and there were bugs/beetles on the ceiling. The pool area smells musty and pool has mildew on tiles. We didn’t say anything at first because we were spending majority of our time at a local sports facility. We returned to the hotel at night with takeout pizzas and sat in the lobby area with other families. I took 4 paper plates from the cafe area for my kids to use. The manager rushed up to me and started yelling at me loudly in front of the entire lobby saying paper plates (located in the cafe area of a hotel) are not for hotel guests and not to teach my children to steal. He was condescending, yelled in my face and scared me. I felt uncomfortable for the rest of my stay. Our room was not cleaned the first night other than replacing towels. The beds were made up messy. The manager told us that they can’t make up our beds if there are personal items on then. Our kids had a stuffed animal on the bed so that’s why. Beware if you stay here!