Terokai Ulasan Tetamu Hotel di Plymouth

Crowne Plaza Minneapolis West
4/5101 Ulasan
Place is way understaffed. Was told “this is a holiday weekend and we are a conference hosting hotel and no one is staying here this weekend”. The restaurant closed early every night and at different times and no notice was put up to tell us the changed hours. Nothing was on the website telling us that some services would not be available. We checked in Wednesday and stayed until Memorial Day. Room was not cleaned 2 days was told I had to ask for cleaning service. Isn’t part of the fun of going to a hotel is to feel a little pampered? I mean if I wanted to sleep in a messy bed I could have stayed at home. We had another couple with us and they placed their dirty dishes outside their room Friday and they were still Sunday morning. We requested the rooms be close to each other and we are 11 rooms apart. Our room was on a lower floor felt like we were stuck in the basement. The room was dingy and dated with flys in the bathroom and we had no luggage rack and the desk was sagging and the chair would not push in all the way. This hotel is a total disappointment and would not recommend it at all. Staff was a little stand offish and seemed disinterested in our issues. They seemed they wanted to be elsewhere not engaged. As a hospitality business I would grade it a D-. They had a number of nice sitting areas to relax while we waited for the room to be cleaned. We were sitting next to the closed bar and empty coffee and water pots.

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