Hotel berhampiran Northwest Greenway, Plymouth

No breakfast other than that it's quiet and peaceful 😌 sleep well 😴

POSITIVE: This is my second time coming to this hotel for a convention. My first time here was quite pleasant. The staff were very kind and helpful. The room was tidy and clean. I love the fact that we have complimentary access to the athletic club. It's small but it was pretty nice and more substantial than other hotel fitness center I've seen (so far). The breakfast buffet was excellent! I do appreciate the fact that they let me check in as early as 10am because I overestimated how long it'll take to arrive from the airport! Check out also went pretty smoothy. I am an IHG rewards member so I got to checkout at 2pm, which was nice. NEGATIVE: My second visit was not so excellent, unfortunately. My card kept getting deactivated. Thankfully they were able to reactivate it quickly, but it has happened 3 times during my stay. This is more of a mild frustration: my friend also called in the day before we arrive to check if there were complimentary toothbrushes. Unfortunately when we arrived there were none. While it is a minor issue, I'm surprised they didn't check before telling us there were actually limited supplies or none at all. I'll just make sure to bring my own toothbrush to avoid this minor inconvenience in the future. VERY NEGATIVE: We had some unusually warm weather in Minneapolis where temps were up to the mid 80s. Unfortunately, they could not turn on the AC due to the building being old. I can understand the weather being unusually warm and not prepared, but what I do not appreciate was how the situation was handled. Fans were limited in supplies and people at the top floor had it worst. Some windows could not be opened the entire way, so air circulation in the room was very limited. Perhaps this is more of a design issue of the hotel but it's honestly time it's updated. Climate changes overtime and it's important to adapt. I'm sure my experience would have been as pleasant as the first time if the weather was closer to average but this situation really proved to me how the hotel chain prioritizes profit over the comfort of their clients. So, I don't blame the staff. They did their best, so thank you for your hard work, staff!! I'm more frustrated with the company as a whole. Please, update the heating and cooling system.

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very good

Great hotel and staff

The room was spacious and clean. A separate area where the desk was placed that anyone can work privately. A small lake 5 mins walk away from the hotel that you can walk or jog. Exercise room was a bit simple and the coffee machine in the room wasn't working. Overall, a good place to stay and happy to go again.

Hilton Garden was the perfect hotel for our group. Friendly, clean, nicely furnished, wonderful pillows and bed. Girl at checking was very accommodating as we wanted to get our room to change before the 3:00 wedding. They offered a shuttle back from the reception.

We were in this area for a wedding. Other parties stayed at the embassy and we chose to stay at this particular hotel. I would have to say this was my first stay at a Home2suites and this stay has me looking forward to staying with them again to where ever my travels take me. This particular location was clean, beds were comfy, the pool was great as well. We were here only for 2 days but I was pleased with the large room we had for our family of 4. We did the 2 queen bed studio room and it was one of the most spacious hotel rooms I have been in. The common areas we were well upkept and the complimentary breakfast (although) similar to other hotels was stocked so it was ready when we were ready. The following week in July I stayed in a different Home 2 suites and although it didn't hit the benchmark of this location it was also a great stay.