Hotel berhampiran Bosques de Fraijanes, Poas

My husband and I booked an impulsive last minute stay here when we needed to overnight while in the San Jose area. We knew we didn't want to stay in San Jose and after a little searching this beautiful mountain area sounded right up our alley. We were so glad we chose this place! The lodge is really stunning and has Welsh influences as well as Frank Lloyd Wright influences in the design. A bit of modern meets old school and it really creates a cozy and welcoming environment. Our room had a fireplace and a private garden area that was so lovely (and it gets chilly at night in this region so we definitely enjoyed using the fireplace! Though there was a heater available for use as well). It was a really cozy and inviting space. The bed was extremely comfortable and the linens, too. My husband particularly loved the spacious bathroom with the incredible rain shower. We enjoyed dinner as well as breakfast in the dining room and both were outstanding. The steak was like butter! And it would be a shame to miss out on their homemade granola and jam. We arrived at night so we discovered the grounds are utterly beautiful on the morning of our stay. Definitely make time to hike one of the trails (they have maps in each room) and visit the pretty little greenhouse on the property. We were gasping over the beauty of the farmland where this hotel sits and hopeful that we'll return for another stay in the future. Truly a beautiful and comfortable stay.

If you’re arriving late at San Jose Airport and have an early flight in the morning, I would without a doubt stay here again. The complementary shuttle service that runs every 30min is so convenient and the location is excellent with a Walmart right across the street for your last minute necessities. The staff is super friendly, the bed is comfy and the rooms are clean. The shower pressure is quite low though but apart from that there’s nothing I can think of. Taking into account the time of the year the room cost more than I wanted to spend, but given the overall convenience and experience all in all it was worth it and I’m looking forward to staying here again when I fly out from San José.

We were greeted by a lovely young woman wearing big glasses and a bigger smile. She checked us in, greeted me as an honors member, explained the amenities and discounts and even called me an hour later in my room to see what else she could do. She helped me login to the wifi and order her recommendations from room service. Just the most amazing service I’ve seen in a long time.

Perkhidmatan ini baik, saya telah membaca bahawa Daftar keluar tetapi anda hanya boleh satu jam sahaja, memandangkan mereka mengenakan bayaran sepanjang malam lebih lama, saya melakukannya kerana saya tiba di hotel pada pukul 2 pagi dan mempunyai penerbangan pada pukul 9 malam, oleh itu ia tidak seperti saya, sekurang-kurangnya mereka harus membantu dengan 2 jam. Rehat semua sangat baik, perkhidmatan pemindahan ke hotel sangat baik

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Personnel très agréable et accueillant. Chambre et espaces communs propres. Navette gratuite pour l'aéroport toutes les heures (comptez 20mn) Risotto du restaurant excellent.

El hotel muy bien en general, el staff súper amable y amigable. La comida está varieda, con muy sabor!!! Todo genial!! El hotel se encontraba bien limpio, la piscina también. Las camas cómodas, variedad de almohadas, escritorios amplios para trabajar, una zona muy tranquila y con muy buenos restaurantes alrededor. Aún así, lo mejor es el staff del hotel!!!