Hotel berhampiran City Water Splash Park, Pointe Coupee Parish

The Hotel Indigo has a great location in downtown Baton Rouge. It's within walking distance of pretty much everything to do and see, including museums, the convention center, bars/restaurants, and office buildings. While IHG's Hotel Indigo brand is supposed to be an upper-upscale full-service, boutique-inspired brand, the Hotel Indigo in Baton Rouge felt more like a generic Holiday Inn Express or Fairfield Inn. No doorman or bellman. No offer of assistance with luggage. No newspapers. Bar doesn't open until 4pm, which means you can't get a drink until then. There's no all-day F&B nor is there a pantry or gift shop selling non-alcoholic drinks and snacks. So I couldn't even get a bottle of Diet Coke. The restaurant wasn't open for dinner when I stayed because the hotel lost its kitchen staff or staff members. At breakfast, the restaurant was very basic. There's no real table service. The breakfast menu consists of three or four egg options with all orders placed at the counter. No coffee refills and the orange juice is sugary orange juice from a mini-bottle. No oatmeal, no fresh berries and fruit, no yogurt, etc. There were some breakfast pastries at the counter but they looked old.  The atmosphere and food quality at Starbucks or McDonald's is better. The public spaces and guest rooms were very old and tired with extensive wear-and-tear. At the minimum, carpet in the hallways needs replacement as does some of the furniture in guest rooms. There are no USB outlets in the room. Only two or three accessible electrical outlets to charge assorted devices. That's just not acceptable in the year 2022. The clock-radio had iPod/iPhone docking capability ... maybe 10 or 12 years ago. We're talking like an iPhone 3 technology. No water was provided in the room. The mini-fridge and microwave were just haphazardly placed on the floor against a wall. The air conditioning unit was horrible. If you turned it on, the room was freezing even with the temperature set at 68 or 70 degrees. It never seemed to go on auto and stop running. I had to shut it off and sleep in a room that was about 73-74 degrees. I was woken up at several points during the night by what felt like earthquakes. I assume it was the elevator behind my room. Despite requesting a room away from the elevator, I was placed in a room right next to the elevator. The bathroom was dirty. Mold or mildew throughout shower. Old tiles that needed regrouting. Hair on face towels and throughout the floor of the walk-in shower. Everything just looked old and outdated. More like a dorm or locker room bathroom than an upscale boutique hotel brand. No mouthwash or other toiletries in the room. No bathrobe or slippers. The gym was well-equipped but, like everything else, was outdated. The equipment was a couple generations outdated. The general manager was apologetic and compensated me with a significant number of IHG points. While that was gracious of him, the fact remains that the hotel is

My company had reserved the conference room and paid extra for the audio/visual package. When we arrived, the only AV equipment was a TV with no remote. The projector had no cables to connect it to the TV...which didn't matter since we didn't have the remote to change the input settings. I called the manager, Dennis Quinn, but he was absolutely no help. He blamed it on my boss, saying that we agreed to bring the equipment ourselves. This was a blatant lie since we agreed to pay extra to use their equipment. The rooms are not maintained well. Electrical switches didn't work, outlet covers were broken and cracked. I had mold in my shower while my manager found a box of condoms in his night stand. Thankfully the La Quinta nearby had a conference room available as well as rooms for our employees. We moved there and were very pleased. One note...the front desk (Maxine???) and maintenance personnel worked tirelessly to fix the situation, but their manager set them up for failure by not providing them with the tools they needed.

Friendly staff. Big room. All good