Hotel Pokolbin dengan Spa

Stayed at the Oaks Cypress Lakes resort, first time staying at the resort and playing the spectacular 18 hole golf course. Wife very impressed with facilities and the attentive staff, nothing was to much trouble. Visited both the Vines restaurant and the bistro, Vines restaurant was first class Sri Lankan inspired fine dining, which was gastronomically different. Bistro menu and food extensive and serves plenty full . Rooms were very spacious and clean. Front counter staff were extremely helpful with booking and advice for tours and attractions. Return visit in the near future.

Bilik saya dekat dengan tasik. Saya & suami menikmati matahari terbenam di sana dengan pemandangan yang indah. Kami juga menyewa basikal elektrik di sana untuk mengelilingi kawasan itu kemudian berspa pada waktu malam.

We had a favourable first impression at the room/ property but after 1 night you’ll start to see all the issues. We love the fact that it is a sustainable resort but there’s a lot to be desired after 5 nights in their suite. Day 1: Checkin was rushed, reception didn’t explained the room amenities provided with the room type we’ve booked-in (spa suite). Room did not come with standard amenity kit (no cotton pad no toothbrush no sanitary pad etc) upon check in. I had to call to ask for toothbrushes. We didn’t know that the room came with a working fireplace, free still & sparkling water, no phone directory in the room / label on the phone. And most importantly how to get room serviced or not. when we had an issue about the room not being serviced they asked us repeatedly did we put the doortag outside (we didn’t - which is the correct way to get the room serviced). If this is important, then they should make it a clear point to explain this during checkin. We had dinner at the bar, we ordered a cauliflower salad to share (among other foods). It was so disappointing to received a big bowl of spinach and 3 small pieces of dried chicken breast. Since the title of the salad is cauliflower salad, we were unimpressed that it was the one ingredient that was missing from that bowl. The salad cost almost $30 for what seems to be a bag of baby spinach salad that you could buy from coles or wollies for $3. Oh yes and dressing on that was also on existent. Upon clearing our plates, bar staff didn’t asked us how the food was & she was quite abrupt. Day 2: Had breakfast and staff was friendly and efficient. We also noticed that there’s a sign that says ‘kids club’ which we then asked the reception where it was which they then explained it was an adjoining room that had games, colouring books etc for kids (it’s school holidays) which we thought was a great idea and our son did went in to play and enjoyed it. Came back to the room, we noticed that the room wasn’t made and only the towels were changed (we didn’t request this). So we thought that they only service the rooms every 2nd night being sustainable an all. So we didn’t thought much about it, we also noticed that the maintenance didn’t come to turn on the fireplace so we followed up on that. And we had that running before they end the shift at 3pm. Honestly that was the saving grace of this trip. The fireplace is a beautiful addition to the room especially during winter. We also requested for another tv control as there’s 2 tv in the suite but only 1 remote. Day 3: Breakfast, and we noticed that the ‘kids club room’ is now converted to a meeting space which my son wasn’t very happy about. I don’t understand why they would introduce a service but then took it away midway through our stay which is still within school holiday period. There was no explanation given. Frustrating to say the least. Room was not serviced again. We began to wonder why and quickly peeked at the room across us that is currentl

Masa yang sesuai, hotel seperti yang kami harapkan dan banyak lagi, walau bagaimanapun perkhidmatan sarapan pagi masih diperlukan.

I stayed with my mum and two children (9yo and 6yo) and we all loved it. We were upgraded from a 3 bedroom villa to the 4 bedroom Homestead at no extra cost, and the amenities, privacy, and space was wonderful. Wifi was fantastic, Netflix was included, full kitchen, lovely big bath. Air con in the living room and fans in each bedroom. There is a gorgeous long deck at the back of the homestead overlooking a paddock where kangaroos would gather to feed at dusk, the kids loved it. We had a swim in the pool, which is just a regular pool, but still fun for the kids. The location is amazing - so good to have the shops of Pokolbin Village out the front (two cafes, a boutique homewares/jewellery/clothing store, a general store, a cheese/chocolate shop), Roche Estate with two lovely restaurants next door, Hunter Valley Gardens only a few mins away, and the zoo about 8 mins away). The staff were very friendly and helpful, I had to ring up a couple of times to change dates and they were very flexible about it all. My mum also left something behind and they went and found it for us and are posting it back. Thank you!