Hotel berhampiran Polis Municipal Beach, Polis

Never normally post about bad experiences because sometimes it’s unavoidable but this was just terrible, we booked a 2 night stay at the start of the year to extend our holiday, we even popped in to say hello and check our booking and request a quiet room as we would be leaving early on day 2 and wouldn’t actually be sleeping there that night, on arrival we were asked if we had booked on line which we had via love holidays, we asked again about a quiet room and was dismissed with a shrug and told that they are very busy so only room available is the one allocated, we took keys and went down the corridor to the room and I can only guess this was a room used for people to shower in on late check out or for staff to sleep in, dead hornet on the floor, dead flys in the bath and to cap it all the toilet had a floater in it. We had booked and paid extra for a sea view room and this room is indeed on the side the sea is but you can’t see it because of all the other guests laying round the pool so no privacy whatsoever. I went back to reception to check again that this was not a mistake and once again got the shrug and dismissed, he really couldn’t care less and I believe he is the owner! I imagine other rooms for people staying longer than a few days are better standard or the hotel would have shut years ago but my suggestion is avoid at all costs if you are just staying a few days. We handed the keys back and walked out as there was no way we were staying in such a grotty room.

We made a reservation through phone for 4 bedrooms 1 month before the arriving time. When we called 2-3 day before that day, we were told that only 3 rooms are available. As we did not want to cancel our long-weekend 2 of my friends decided to share a room. When we arrived ( and later on when I mentioned this) the owners NEVER said ' Sorry' !!! The old lady owner's comments was : 'Mistakes happen' which is true BUT TO SAY 'SORRY ' WOULD BE ESSENTIAL!!!! Due their mistake we were given rooms not in the main building so we had a restricted view of Omega beach. Moreover, although my friends were old , we were given rooms on the 1st floor which due the steps ( not well lightened during night) made for my friends difficult to reach their room. Rooms had also problems: electricity/TV/hair dryer weren't working, balcony door could not be close properly, toilette flusher got stacked and water was continuously running in the toilette. One positive point that when we complained an old man came soon and tried his best to solve the problem. He was the nicer person from all employees we met there. Rooms had the basic furniture and they were clean, except some smudges on the walls. . BUT only one bedside lamp and not even one glass!! Bathrooms were nicely designed and towels were clean. Breakfast area had a disgusting strong oily smell all day around. Breakfast was very poor, Omelets probably weren't done from fresh eggs as it were served in cubes!! Only one kind of marmalade (probably the same would cost to have at least 2 different one.!!) As about the cleanliness of the coffee /milk pots-they were dirty outside and full with smudged fingerprints. But the worst was the cheep blue supermarket 'Sailor' salt which we had on our table. it was sticky and dirty!!! Next to our table , to separate it from the 'parking'( it is just a plot between the 2 buildings of the hotel, not even a path/steps leading from one building to the other) was a badly hanged plastic. How much would cost to put some nicer stuff there??? The worse came when at the time of check-out we mentioned some of the technical problems in order to help the owners to avoid problems with next guests. The middle aged women (??owner) approach was ABSOLUTELY negative. And again we did not hear the word :SORRY. Maybe they not even know that word??? IT IS TIME TO LEARN TO BE POLITE, TIME TO MAKE MINIMAL IMPROVEMENTS. It is a shame that all these problems brought us negative emotions on that beautiful and unspoiled area of Cyprus.

La experiencia en este hostel fue horrible. Estaba sucio, es muy poco seguro ya que por la noche se permiten hacer fiestas con gente bebiendo tanto de hostel como invitados de los clientes. Estuvieron de fiesta hasta las 3 o 4 de la madrugada sin dejar dormir a la gente, no había nadie para poder quej**** durante la noche. Como es obvio por la mañana nos levantamos y estaba todo lleno de los restos de la fiesta, bebidas, vasos sucios… Nos quejamos a la dirección del hostel, la cual nos ha mareado hasta el dia de hoy, ya que nos dijo que nos iba a devolver el dinero de las dos noches que pasamos allí y no hemos obtenido ninguna respuesta ni compensación por parte de ella. No lo recomiendo para nada.

We have just came back from a wonderful family holiday in Cyprus. We stayed at the CBH and we had an absolutely fantastic time! It was out first time in Cyprus so we read the reviews of a few hotels in Cyprus and decided to go to the CBH. I can honestly say that it was one of the best holidays we have had. All the staff at the hotel were extremely friendly and helpful from management, reception team, to the cleaning staff. The location of the hotel is right by the beach and the facilities are fantastic. My only little grumble (and I mean little!!) was the fact there were no tea/coffee making facilities in the room as I like my coffee first thing and so would recommend that you bring your own travel kettle if you like your morning drink. We requested a fridge at a small cost for our drinks etc. You may also have to request an iron if needed (no cost). I would definitely recommend this hotel especially if you enjoy a nice relaxing time. We were in rooms 757, 756 and 751. Not sea view but very nice. I would also like to mention that we cannot thank the staff enough for their assistance when my granddaughter, who has epilepsy, suffered from seizures and ended up in hospital! They were very concerned and could not do enough for us. A very big THANK YOU the Manager, Mr Ioannou who made a point of talking to the guests every day! Hope you enjoy your stay as much as we did!!